Wireless Access

I had to reconfigure Aruba 620 controller to recover from issue. Upon recovery, I noticed that PoE is not working none of my APs will power up now. Do I have to reset the APs as well?

Are these APs plugged directly into the controller?

Also, did you do a write erase all on the controller?

Yes these are plugged up to the controller and I did perform an write erase all

Write erase all will wipe all licenses from the controller. The 620 actually needs a license key to enable PoE. You'll need to check your licensing.arubanetworks.com account or contact support to get the key.

Thanks, I appreciate your help.

What if the device is out of support, will they still give you your keys?

They should. It is tied to the hardware.

Excellent. I will call them, thanks again

If you have a licensing account, you can log in and click 'import preloaded certficiates' and input the serial number of the controller to retrieve the embedded PoE license.

I am logging in to the service right now. Thanks for all the help. I will report back my findings