Thanks for reaching out and sharing your concern with Aruba.
Let me start by saying that we consider the use of the console port as an interface of last resort and we consider any situation that requires that interface to be engaged to be a serious issue. I encourage you and your field personnel to make Aruba’s tech support organization aware that such remediation is being initiated. It is our goal to eliminate issues that lead to this result since it is a highly disruptive event when the gear is mounted 20ft in the air.
As to your comment about driver accessibility. I will work with the team to ensure we understand why it might be difficult to get to the appropriate driver.
On the final point. Why did we choose a type A interface on the unit. There are a number of reasons.
1) It is a standard interface and is available globally. It is now not quite as pervasive as the Mini USB that many of us are familiar with due to their proliferation with smart phones but they remain readily available anywhere in the world.
2) In the US type A interface cables and extensions are available in various lengths at places like Fry’s, Bestbuy …
3) The type A interface is more robust that some of the mini usb interfaces.
4) It is generally easier to ensure that you are trying to connect it the right way up. This is particularly important in the dark.
5) There are many mini usb type out there, mini-A, mini-B, Micro-A and Micro-B and they are often difficult to distinguish until you try to insert them into the mating part. Having to come back down from the install location and make another trip to your local electronics store to get the right one is a pain. Full type A is readily identifiable and reduces the chance of getting the wrong one.
6) In the field the USB A interface has the best retention characteristics, so being sensitive to the plight of the person in the air we wanted to maximize the ability of the connector to stay in place.
Again, thanks for your feedback and I hope this addresses your concerns.
Eric Johnson
Product Line Manager: Outdoor Solutions
Aruba Networks