Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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AP225 cover fell off???

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  • 1.  AP225 cover fell off???

    Posted Jun 30, 2015 01:38 PM

    We just had one of our AP225 AP covers fall off.  At first we thought someone tampered with it but there are no signs of damage or anything.  The plastic where the screws from the back connect to just broke!  Has anyone else seen this problem?  We will try and RMA it for sure...

     

     

    2015-06-30 13.25.41.jpg

     

    2015-06-30 13.26.01.jpg

     

    2015-06-30 13.26.08.jpg



  • 2.  RE: AP225 cover fell off???

    EMPLOYEE
    Posted Jun 30, 2015 01:44 PM
    Please notify TAC and your Aruba account team.


    Thanks,
    Tim


  • 3.  RE: AP225 cover fell off???

    Posted Aug 19, 2015 07:24 AM

    Just got word from a customer that in the past few months they've had 5 covers fallen off from the 225's without any human interaction . These have been in production for roughly 1 yearand have about 200 of them deployed.

     

    Seems like the build quiality isn't good enough here... We're also notifying Aruba TAC.



  • 4.  RE: AP225 cover fell off???

    Posted Aug 20, 2015 02:52 AM
      |   view attached

    Aruba TAC asked me of the placements. They are deployed in a modern office building in the ceiling using the brackets that accompany the AP's. The temperature is around 20-22 degrees Celcius, and the first ones fell off 3-4 months after deployment.

     

    Might be we just got a batch with some faulty plastic.. We have other customers with many AP225's deployed in various locations which have not experienced this.

     

    Adding a picture which are more or less identical to the OP's.