Wireless Access

I have around 300 ap 305s in airwave 8.2.3.1 running firmware 6.5.1.0-4.3.1.0_57768 all running on HPE 1920 poe+ switches across about 15 sites with about 15-20 per site.  At each of the sites i have a few AP's that reboot 15-20 times per day according to the "up" notifications that I get from Airwave.

 

Has anyone had any issues like this with the 305's, any suggestions on what the issue may be?

 

I will say that this only happens during the day i dont recieve this notifications in the evening.  

Is there possible power saving things that may be causing AP's to sleep or wake up?

 

Any help would be awesome.

 

Thanks!

Type "show log system all" on the controller and it should have the reboot reason for the AP when it comes up.

I have Airwave installed so it looks after the AP's.  I ssh'd into the Virtural Controller for that site and was not able to enter that command, I could do show system log and it only showed logs for that AP.  I ssh'd into the ap that restarted and there was no entry in there for the current date.

 

Is there another command to run or am I not trying in the correct spot.

 

Thanks!

Try "show version"

show version shows

 

 AP uptime is 8 weeks 1 day 18 hours 19 minutes 22 seconds
Reboot Time and Cause: AP rebooted caused by cold HW reset(power loss)

 

But I see that it drops from Airwave frequently.  So i am not sure  what is up with it.  f i am quick enough i can see that it registers as down, then it ups up and the status is verifing then good.

What is the network between the Instant Cluster and Airwave?

Fibre connected. but its just 1-3 ap's that have this issue at a few of the sites. very odd.  And like i said it stops at the end of the day at 4-5 and then starts up again at 8 or 9.

Is there any logs on the switch in regards to POE when the AP's reboot? I've seen issues with AP's pulling high power due to the high client useage and then the switch port is bounced by the switch.

We have new HP 1920p poe+ switches that I am not too firmilar with.  I will see if I can figure out how to get some decent logs from them. looking through the menus it has looks like nothing helpful.  I will poke around the CLI

 

Thanks for the suggestion.

just started having this issue in the past 3 days with one in IAP 305 in particular... in a small deployment (only 45 total: 315's 305's, and 303H - all running 8.3.0.6) .

 

ver states that it's being reset by system command???? (log below) 

Not being controlled by Airwave, but we use it for monitoring... sometimes when it reboots, the alert just shows the MAC address instead of the AP name.

Rarely more than a few clients on this AP, but CPU has been spiking to 20% over the last few days as well. (Airwave screenshot below)

 

Tried the usual... power down and restart, hard reset and reconfigure... 

Thoughts?

Aruba Operating System Software.
ArubaOS (MODEL: 305), Version 8.3.0.6
Website: http://www.arubanetworks.com
(c) Copyright 2019 Hewlett Packard Enterprise Development LP.
Compiled on 2019-02-14 at 06:44:33 UTC (build 69128) by p4build
FIPS Mode :disabled

AP uptime is 6 minutes 26 seconds
Reboot Time and Cause: AP rebooted Fri Apr 12 16:04:50 EDT 2019; System cmd at uptime 0D 0H 23M 4S: Preempted by provisioned master (a8:bd:27:c0:e1:34 192.168.20.5) uptime from boot: 23 minutes 3 seconds; uptime from being master: 20 seconds

 

Do you have an IAP configured as a Preferred master? If an AP configured as the Preferred master comes back online, it will cause the existing Master which is hosting the VC to reboot.

I have an IAP 315 set up as preferred master, uptime on that is 4 weeks 5 days+.  Preferred master is set disabled on all other APs.