Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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APs randomly rebooting

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  • 1.  APs randomly rebooting

    Posted Mar 27, 2019 02:38 PM

    Hey,

    I see APs connected to my 7210 MC and my two virtual MMs rebooting randomly during the last two hours.

    The only entries in the log that seem to appear befor the reboots are those:

    Mar 27 19:13:05  appRF[4339]: apprf_chan_event: Self-IP:10.42.123.1
Mar 27 19:13:05  cfgdist[4125]: <357002> <5046> <WARN> |cfgdist| freelc_node:355 (TID:5046) Status of 10.42.123.11(xx:xx:xx:xx:xx) is now DOWN
Mar 27 19:13:06  ARM Process[4658]: <319001> <4658> <ERRS> |ARM Process|  Unexpected (arm process) runtime error at handle_sta_management, 481, NO BSSID object (xx:xx:xx:xx:xx)for STA xx:xx:xx:xx:xx 
Mar 27 19:13:23  cfgdist[4125]: <357002> <5047> <WARN> |cfgdist| handle_read:702 (TID:5047) Status of ::ffff:10.42.123.11(xx:xx:xx:xx:xx) is now UP
Mar 27 19:13:25  cluster_upgrade_mgr[4747]: <396001> <5274> <ERRS> |cluster_upgrade_mgr|  remove_ap_from_cluster_info, Unable to find controller 10.31.3.254 in g_controller_htable

    I do not understand whats the problem here, the system worked fine during the last months.

     



  • 2.  RE: APs randomly rebooting

    EMPLOYEE
    Posted Mar 27, 2019 02:47 PM

    What version of ArubaOS and what access point model?



  • 3.  RE: APs randomly rebooting

    Posted Mar 27, 2019 02:51 PM

    I am running on Aruba OS 8.3.0.5 and use IAP-315 on my campus.



  • 4.  RE: APs randomly rebooting

    EMPLOYEE
    Posted Mar 27, 2019 06:32 PM

    Instant APs don't have a real reason to reboot.  Type "show version" to see if you can see the reboot reason



  • 5.  RE: APs randomly rebooting

    Posted Mar 28, 2019 10:50 AM

    The IAPs are running as standard campus APs (we just happen to have the "IAP" line of products), so where should I look up the reboot reason?



  • 6.  RE: APs randomly rebooting

    Posted Apr 14, 2019 10:16 AM

    The problem was done for two weeks but I am experiencing again now. I am upgrading to 8.3.0.6 as I do not want to go to 8.4. 

    Does anyone know how I could investigate this issue further?



  • 7.  RE: APs randomly rebooting

    Posted Mar 30, 2019 07:38 PM

    Hi,

      Just upgare to 8.4 and reprovision the APs in their AP groups again. I had the same issue but I was running different code and the above solution worked. That being said, I see that the APs can't find the controller in your case ''last syslog message'' make sure you have not network issue first.