Wireless Access

Hi Guys!

I'm new to Aruba and am having some problems during my testing phase.

We have designed a wireless solution for small branch locations, with the MM and a MC cluster in a datacenter. 

We've setup the connectivity between a branch and the datacenter. The AP connects to the MC's through DHCP and is seen online in the MM. 

We can provision it but after the reload it shows up as inactive and unlicensed in the ap database. I've tried disabling control plane security but to no avail. 

(XXX-DC-MC02) #show ap database

AP Database

-----------

Name                  Group               AP Type  IP Address  Status    Flags  Switch IP     Standby IP

----                  -----               -------  ----------  ------    -----  ---------     ----------

XXX-AP-V1-02  AP-GRP-XXX  305      10.xx.xx.51   Up 6m:9s  2IL    10.xxx.xxx.232  0.0.0.0

I have installed the licenses on the MM. (see attached)

I have 127 AP and PEF licenses installed. the total amount is higher due to me not being able to delete the expired trial licenses. 

The AP keeps on rebootstrapping and rebooting every 8 minutes or so. 

Could you guys please point me in the right direction as I am very confused as to why the AP stays unlicensed. 

Many thanks,

I've attached some relevant logging from "ap debug system-status" and "show log all 100"

(XXX-DC-MC02) #show ap debug system-status ip-addr 10.xx.xx.51

Rebootstrap Information

-----------------------

Date       Time     Reason (Latest 10)

--------------------------------------

1969-12-31 16:01:27 Switching to LMS 10.xxx.xxx.231: HELLO-UNLICENSED. Last Ctrl message: HELLO len=1397 dest=10.xx.xx.232 tries=2 seq=0

1969-12-31 16:01:30 New connection, Changing to LMS (10.xx.xx.231) [cur_lms_index: 1, event: REDUN_EVENT_TUNNEL_UP, cur_state: REDUN_STATE_TUNNEL_LMS, function: redun_tunnel_up(5164)]

1969-12-31 16:01:33 Rcv new config, Changing LMS to 10.xx.xx.232 cur_lms_index:1 event:REDUN_EVENT_LMS_CONFIG cur_state:REDUN_STATE_UP (redun_check_config:4715)

1969-12-31 16:01:37 New connection, Changing to LMS (10.xx.xx.232) [cur_lms_index: 0, event: REDUN_EVENT_TUNNEL_UP, cur_state: REDUN_STATE_TUNNEL_LMS, function: redun_tunnel_up(5164)]

1969-12-31 16:01:44 New connection, Changing to LMS (10.xx.xx.232) [cur_lms_index: 0, event: REDUN_EVENT_TUNNEL_UP, cur_state: REDUN_STATE_TUNNEL_LMS, function: redun_tunnel_up(5164)]

1969-12-31 16:01:59 Switching to LMS 10.xx.xx.231: HELLO-UNLICENSED. Last Ctrl message: HELLO len=1397 dest=10.xx.xx.232 tries=2 seq=0

1969-12-31 16:02:02 New connection, Changing to LMS (10.xx.xx.231) [cur_lms_index: 1, event: REDUN_EVENT_TUNNEL_UP, cur_state: REDUN_STATE_TUNNEL_LMS, function: redun_tunnel_up(5164)]

1969-12-31 16:02:06 Rcv new config, Changing LMS to 10.xx.xx.232 cur_lms_index:1 event:REDUN_EVENT_LMS_CONFIG cur_state:REDUN_STATE_UP (redun_check_config:4715)

1969-12-31 16:02:09 New connection, Changing to LMS (10.xx.xx.232) [cur_lms_index: 0, event: REDUN_EVENT_TUNNEL_UP, cur_state: REDUN_STATE_TUNNEL_LMS, function: redun_tunnel_up(5164)]

1969-12-31 16:02:17 New connection, Changing to LMS (10.xx.xx.232) [cur_lms_index: 0, event: REDUN_EVENT_TUNNEL_UP, cur_state: REDUN_STATE_TUNNEL_LMS, function: redun_tunnel_up(5164)]

Nov 26 18:53:44  cfgm[3940]: <399838> <3940> <WARN> |cfgm|  LmsHeartBeatResultAction: State(CONNECTINPROGRESS:UPDATE SUCCESSFUL:CFGID-115:PEND-115:INITCFGID:0) FD=27:Cannot heartbeat with the master.

Nov 26 18:54:05  cfgm[3940]: <399816> <3940> <ERRS> |cfgm|  handle_read: State(READY:UPDATE SUCCESSFUL:CFGID-115:PEND-115:INITCFGID:0) FD=27:Failure receiving heartbeat response header information Res                                     ult=-1 Err=Connection timed out

Nov 26 18:59:45  stm[4061]: <305038> <4061> <WARN> |stm|  No available license type IDS for AP XXX-XXX-AP-V1-02

Remove the RFP license if you have any more than 64 APs.  If not, the RFP license will not allow you to add anymore.

I have the same problem, I've unselected the "RF Protect" license box in the licensing (As I have 250 or so AP's) but the APs try to reconnect and still don't pull a license. Anything else I could try??

If anyone else runs across this, make sure the AP's can communicate with the controllers.

Thinking about the design, I'm sure if your APs once were imported into the conductor, it would remember them and show in the dashboard, just not sure why they would show UP for a brief moment of time and then DOWN. This led me down a APs aren't getting a license rabbit hole thinking that was the problem. 

The root cause was a heartbeat issue. The controllers weren't able to communicate with the APs. The switch the controllers were plugged into lost the vlan config trunking the "data vlan" to the controllers during a power outage. Gotta make sure you wr mem, always!

Once we readded the vlans to the links heading to the controllers and verified we could ping an AP from the controller (via the gui), our APs started to get the licensing as expected and the problem resolved. 

Hope this helps someone.

Remove the RFP license if you have any more than 64 APs.  If not, the RFP license will not allow you to add anymore.

Hi Joseph, 

These licenses are expired trial licenses, can these expired lic's interfere with active ones?

Hi Joseph, 

I still had the RFP licenses enabled from when we were testing, I've disabled them and now the AP wil license correctly. 

Thank you for your help!

Kind Regards, 

Michael.