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Airwave 8.2.10.0 failing IAP Firmware Updates

Has anyone else experienced problems upgrading Instant AP firmware with AirWave 8.2.10 on Centos 7.6 release?


We followed the instructions to upload the firmware and then configure an upgrade job, however it kept failing. Checking the Event Log gave the URL that was been given to IAPs with firmware location https://<IP>/flash/ArubaInstant_Hercules_8_5_0_4_72900_0.bin but clicking this gave us a 404.


Investigation in the filesystem showed the AMP server was uploading the files to /tftpboot but then the web server was serving /flash from /var/tftpboot/ so it could not find any of the images.


I am unsure if something failed during our install or if this affects others as well.

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Re: Airwave 8.2.10.0 failing IAP Firmware Updates

Could we check the firmware server log under System --> Firmware upgrade jobs? This should give us idea on what Airwave have tried. Also, do we have any firmware jobs in failed or pending state?
Opening a TAC case would be a good idea to narrow down the issue quickly.

 

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
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