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Occasional Contributor II

Airwave Cannot see any client

AC and AP all up in airwave but cannot see any client there

 

MVP Guru

Re: Airwave Cannot see any client

What version of AirWave/AOS are you running? Has this just stopped working or has it never worked? Are you using AMON over SNMP?


ACMP, ACSA, ACDX #985
If my post addresses your query, give kudos:)
Occasional Contributor II

Re: Airwave Cannot see any client

AC7010 6.5.1.9   Airwave 8.2.8.2

MVP Guru

Re: Airwave Cannot see any client

Is your SNMP credentials correct? Can you successfully poll the device? Is there any errors in the Events log?


ACMP, ACSA, ACDX #985
If my post addresses your query, give kudos:)
MVP Expert

Re: Airwave Cannot see any client

Are we using AMON or SNMP here? We can check if Prefer AMON vs SNMP is enabled under Amp setup --> General --> Additional amp services. If so let make sure we have AMON profile enabled on the controller as well and mapped to Airwaves IP address.

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
Occasional Contributor II

Re:%20Airwave%20Cannot%20see%20any%20client

thank for you reply, the airwave can see the client now

there is a new problem, i need to input a ap map to airwave , how to configure it?

thank you




徐驰 | System Engineer 工程师
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MVP Expert

Re: Re:%20Airwave%20Cannot%20see%20any%20client

You can upload it under Visualrf --> Add campus --> Building --> Then floor plan. I would request you to refer the user guide for Airwave which have the steps on how to create building/campus/floorplan also, more details on it.

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
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