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Contributor I

Airwave new building

Hi all,

     I am trying to create a new building in VisuslRF but it keeps displaying this error -

Internal service error.

Service [event] failed to start

 

(Screenshot attached)

Any idea why?

Super Contributor II

Re: Airwave new building

Which Airwave version are you running?

Willem Bargeman ACMX#935 | ACCX #822

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Contributor I

Re: Airwave new building

Hi its 8.2.3.

 

MDRF

Super Contributor II

Re: Airwave new building

Please upgrade. There are a lot of fixes in the newer versions. Latest release is 8.2.8.3

Willem Bargeman ACMX#935 | ACCX #822

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If your issue is solved mark the post as solution!
Contributor I

Re: Airwave new building

That would be too disruptive, anyone else any ideas?

MVP Guru

Re: Airwave new building

In the first instance check the VisualRF service is running (System> Status). If it is not/stuck you can also restart the AMP Services from this same page. Does VisualRF have enough resources configured, if you have been increasing floor plans, buildings etc within VisualRF then you may need to allocate more resources. If this is a VM make sure it is built to spec.


ACMP, ACSA, ACDX #985
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MVP Guru

Re: Airwave new building

Disable visualrf engine from VisualRFSetup page and wait for few minutes for service to stop.

 

#psg java

 

look for Visualrf_startup.sh service, once it stop and not listing. Remove visualrf bootstrap file

# rm /var/airwave/cache/visualrf_bootstrap

 

Restart the engine

 

Parallel check system>performance page for RAM/CPU usages, if system completely utilizing memory and start using swap then we need to check what service taking more resources and need to increase resources if it is not assinged as per server hardware guide recommandation.

 

Always recommanded to stay on latest code !

Regards,
Pavan
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MVP Expert

Re: Airwave new building

I would be looking into visualrf logs first. It should give you more info on the error.

Regards,
Vishnu
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Contributor I

Re: Airwave new building

Not sure of the direct cause, but stopping and starting the VisualRF service worked.

Thanks for the help and suggestions.

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