Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Airwaves reporting issue

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  • 1.  Airwaves reporting issue

    Posted Jan 11, 2017 01:43 PM

    When trying to access the reporting module in airwave, I am getting the following message

    Error

    "The server has encountered an error while performing you request. Contact Aruba support..."

     

    Anyone can help here, does anyone faced this issue before?

     

    the airwave version is 8.0.10

     

    thank you...

     

     

    IMG_0857.PNG



  • 2.  RE: Airwaves reporting issue

    EMPLOYEE
    Posted Jan 11, 2017 01:46 PM
    Hopefully you are opening a TAC case. These errors can be very deployment-specific.


  • 3.  RE: Airwaves reporting issue

    Posted Jan 18, 2017 10:03 AM

    @rgin Have you ever experienced behavior like this when accessing reports?



  • 4.  RE: Airwaves reporting issue

    EMPLOYEE
    Posted Jan 18, 2017 10:19 AM

    In the past, when this was seen it usually meant that there was either an issue with the web page display code, or an underlying issue with the database (possibly a schema issue).  The first thing I'd look at is /var/log/httpd/error_log.  You could parse it by scrolling back or if you want to be sure, tail that log file and then revisit the report page to get just the crash that happens when you hit that page.  That will be the best hint for support if you happen to open a support case.

     

    If it's a database issue, it'll manifest as a large crash message showing details about the table and row and the line of code calling it.  (some 15-30 lines depending on the code path it's going through)