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Anyone encountering DHCP issues with OnePlus 1 devices?

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  • 1.  Anyone encountering DHCP issues with OnePlus 1 devices?

    Posted May 23, 2017 04:21 AM

    Hi all,

     

    We are encountering multiple issues on our Aruba Controller environment with recently Intuned OnePlus 1 devices.

     

    Devices cannot connect to captive portal --> no ip address. Cannot connect to EAP-PEAP --> no ip address.

     

    DHCP request is not received by DHCP server. Other clients on same network do not have this issue....

     

    It seems an issue with the device, but you know, users first blame the network...



  • 2.  RE: Anyone encountering DHCP issues with OnePlus 1 devices?

    Posted May 23, 2017 04:45 AM
    What does the initial role look like on these SSIDs?

    #show rights <role name>


  • 3.  RE: Anyone encountering DHCP issues with OnePlus 1 devices?

    Posted May 23, 2017 04:58 AM

    (xxxx) #show rights CPAP_HotspotHQ

    Derived Role = 'CPAP_HotspotHQ'
     Up BW:No Limit   Down BW:No Limit
     L2TP Pool = default-l2tp-pool
     PPTP Pool = default-pptp-pool
     Periodic reauthentication: Disabled
     DPI Classification: Enabled
     Web Content Classification: Enabled
     ACL Number = 76/0
     Max Sessions = 65535

     Check CP Profile for Accounting = TRUE
     Captive Portal profile = CPAP_HotspotHQ

    Application Exception List
    --------------------------
    Name  Type
    ----  ----

    Application BW-Contract List
    ----------------------------
    Name  Type  BW Contract  Id  Direction
    ----  ----  -----------  --  ---------

    access-list List
    ----------------
    Position  Name                       Type     Location
    --------  ----                       ----     --------
    1         global-sacl                session
    2         apprf-CPAP_HotspotHQ-sacl  session
    3         ra-guard                   session
    4         allow-clearpass            session
    5         logon-control              session
    6         captiveportal              session
    7         cplogout                   session

    global-sacl
    -----------
    Priority  Source  Destination  Service  Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------  -------  -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    apprf-CPAP_HotspotHQ-sacl
    -------------------------
    Priority  Source  Destination  Service  Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------  -------  -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    ra-guard
    --------
    Priority  Source  Destination  Service           Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------  -------           -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    1         user    any          icmpv6 rtr-adv                 deny                             Low                                                           6
    allow-clearpass
    ---------------
    Priority  Source  Destination  Service    Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------  -------    -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    1         user    E_CPPM       svc-http                permit                           Low                                                           4
    2         user    E_CPPM       svc-https               permit                           Low                                                           4
    logon-control
    -------------
    Priority  Source  Destination              Service   Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------              -------   -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    1         user    any                      udp 68                 deny                             Low                                                           4
    2         any     any                      svc-icmp               permit                           Low                                                           4
    3         any     any                      svc-dns                permit                           Low                                                           4
    4         any     any                      svc-dhcp               permit                           Low                                                           4
    5         any     any                      svc-natt               permit                           Low                                                           4
    6         any     169.254.0.0 255.255.0.0  any                    deny                             Low                                                           4
    7         any     240.0.0.0 240.0.0.0      any                    deny                             Low                                                           4
    captiveportal
    -------------
    Priority  Source  Destination  Service          Application  Action        TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------  -------          -----------  ------        ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    1         user    controller   svc-https                     dst-nat 8081                           Low                                                           4
    2         user    any          svc-http                      dst-nat 8080                           Low                                                           4
    3         user    any          svc-https                     dst-nat 8081                           Low                                                           4
    4         user    any          svc-http-proxy1               dst-nat 8088                           Low                                                           4
    5         user    any          svc-http-proxy2               dst-nat 8088                           Low                                                           4
    6         user    any          svc-http-proxy3               dst-nat 8088                           Low                                                           4
    cplogout
    --------
    Priority  Source  Destination  Service    Application  Action        TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------  -------    -----------  ------        ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    1         user    controller   svc-https               dst-nat 8081                           Low                                                           4

    Expired Policies (due to time constraints) = 0



  • 4.  RE: Anyone encountering DHCP issues with OnePlus 1 devices?
    Best Answer

    Posted May 23, 2017 05:13 AM

    Ok.

     

    Can you try the legacy DHCP client? I'veheard this fixes some DHCP issues....

     

    Developer options > Use Legacy DHCP client.

     



  • 5.  RE: Anyone encountering DHCP issues with OnePlus 1 devices?

    Posted May 23, 2017 05:51 AM

    Just tested this on one device and it works!! Thanks a lot!!