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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Apple TVs Not Showing

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  • 1.  Apple TVs Not Showing

    Posted Mar 02, 2015 03:34 PM

    I've been on hold with TAC and they seem to be overloaded today as they'll need to call me back. Let's see if the community can help.

     

    We are having issues with Apple TVs not showing, and probably Chromecasts. We think this started Friday afternoon and I don't recall making changes to the controller Friday. The controller is running 6.4.2.4. Running show airgroup servers, shows the devices connected. What do I need to look for?

     

    Thanks,

    Robert

     

     

    Here is the airgroup's service status:

    #show airgroup status

    AirGroup Feature
    ----------------
    Status
    ------
    Enabled

    AirGroup- MDNS Feature
    ----------------------
    Status
    ------
    Enabled

    AirGroup- DLNA Feature
    ----------------------
    Status
    ------
    Enabled

    AirGroup Location Discovery
    ---------------------------
    Status
    ------
    Enabled

    AirGroup Active Wireless Discovery
    ----------------------------------
    Status
    ------
    Disabled

    AirGroup Enforce Registration
    -----------------------------
    Status
    ------
    Disabled

    AirGroup IPV6 Support
    ---------------------
    Status
    ------
    Disabled

    AirGroup Service Information
    ----------------------------
    Service Status
    ------- ------
    airplay Enabled
    airprint Enabled
    itunes Disabled
    remotemgmt Disabled
    sharing Disabled
    chat Disabled
    googlecast Enabled
    DIAL Enabled
    DLNA Media Enabled
    DLNA Print Disabled
    allowall Disabled

     



  • 2.  RE: Apple TVs Not Showing
    Best Answer

    EMPLOYEE
    Posted Mar 02, 2015 03:38 PM
    Can you try disabling and re-enabling AirGroup?


  • 3.  RE: Apple TVs Not Showing

    Posted Mar 02, 2015 05:07 PM

    Tim,

    Maybe? I did disable the individual AirGroup services via the GUI. That did seem to help briefly, as we did briefly see a few Apple TVs, but not the one we were wanting to see. But, soon after that, they all disappeared again.

     

    Should I try airgroup disable/enable?

     

    Thanks,

    Robert

     

     



  • 4.  RE: Apple TVs Not Showing

    Posted Mar 02, 2015 05:37 PM

    I went ahead and disabled and enable airgroup at the CLI. A colleage sees several Apple TVs. The iPad I've testing with sees one.  hmmm.

     

    On a related note, a few chromecasts are showing up too.

     

    Should active-wireless-discovery be enabled?

     

    Robert

     



  • 5.  RE: Apple TVs Not Showing

    EMPLOYEE
    Posted Mar 02, 2015 05:39 PM
    Are you using ClearPass registration?

    I usually enable active wireless discovery.


    Thanks,
    Tim


  • 6.  RE: Apple TVs Not Showing

    Posted Mar 02, 2015 05:48 PM

    We are not using clearpass. We have an SSID with a PSK with a user rule that places the devices on different VLANs based on their MAC addresses. I try to match the VLAN between the Apple TV/Chromecast and the user.



  • 7.  RE: Apple TVs Not Showing

    EMPLOYEE
    Posted Mar 02, 2015 08:23 PM
    Do they appear in the CLI when running the show airgroup servers command?


    Thanks,
    Tim


  • 8.  RE: Apple TVs Not Showing

    Posted Mar 04, 2015 10:33 AM

    They do appear in the cli. I was mistaken on seeing only one device on the ipad. The dialogue box shows one device and one scrolls to see the others, although that wasn't obvious to me. :-)

     

    It looks like disabling and enabling the services brought things back. We'll watch to see if this reproduces itself.

     

    Thanks,
    Robert