Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Aruba Licensing Web Site "Changing Administrators"

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  • 1.  Aruba Licensing Web Site "Changing Administrators"

    Posted Aug 13, 2013 01:58 PM

    A former tech had registered multiple licenses under is email account and I am looking to transfer them to my account.  Can someone tell me the process of this?  I am currently able to login with his credentials but I do not see a transfer option.

     

    Thanks,



  • 2.  RE: Aruba Licensing Web Site "Changing Administrators"

    EMPLOYEE
    Posted Aug 13, 2013 02:04 PM

    If you are from the same organization (domain) you can have support merge your accounts under that domain, so everyone can see everything).



  • 3.  RE: Aruba Licensing Web Site "Changing Administrators"

    Posted Aug 13, 2013 02:05 PM

    Perfect, that is exactly what I was looking for.  I will contact support.

     

    Thanks



  • 4.  RE: Aruba Licensing Web Site "Changing Administrators"

    Posted Aug 13, 2013 02:29 PM

    we've asked many times to merge the domain, it worked for you support cases but for licensing for some reason, it was never done or the licensing department runs into issues.

     

    I really hope you get yours to work...



  • 5.  RE: Aruba Licensing Web Site "Changing Administrators"

    Posted Aug 20, 2013 02:46 PM

    I just finished a call with support and they transferred licenses from 3 other former employees to one account for me.  I was a very easy process.

     

     



  • 6.  RE: Aruba Licensing Web Site "Changing Administrators"

    Posted Aug 20, 2013 03:44 PM

    I just opened a new case and it was done painlessly...so I don't get why it was not possible before...oh well...