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Contributor II

Aruba Licensing (Webcc License Exceeded)

I'm currently running 8.2 on MM. I'm getting an error (Webcc License Exceeded) and the only AP I have connected to the MD is down. I do not have any licenses for Webcc nor intend to use any. I'm wondering why the MM thinks that I've exceeded and why would this bring an AP down...if that's what's happening?

Re: Aruba Licensing (Webcc License Exceeded)

Hey, where are you seeing that license error? Do you have WebCC enabled under Configuration > Roles & Policies > Applications page? Are you able to provide the output of the below?

 

#show license verbose


ACMP, ACSA, ACDX #985
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Contributor II

Re: Aruba Licensing (Webcc License Exceeded)

Thanks for the reply. Bellow shows the "Alerts"/error...when I click on it, it gives me the "WebCC Licenses Exceeded". Also, below shows that WebCC isn't enabled I beleive. Under each level "managed networks, sub-folder and the VMC itself, all show the same:image.png

 

 

Here is the show command of the license verbose:

 

Installed Expires(Grace period expiry) Flags Service Type
--------- ---------------------------- ----- ------------
2018-01-02 16:22:40 Never E Access Points: 10
2018-01-02 16:22:48 Never E Next Generation Policy Enforcement Firewall Module: 10
2018-01-02 16:23:01 Never E RF Protect: 10
2018-01-02 22:50:50 Never E MM-VA: 500
2018-01-02 22:50:56 Never E MC-VA-US: 250

 

Thanks again for the response/help!

Re: Aruba Licensing (Webcc License Exceeded)

Did you turned on the feature bit?2018-01-03 13_04_45-Configuration.png

 

 

Thank you

Victor Fabian
Lead Mobility Architect @WEI
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Contributor II

Re: Aruba Licensing (Webcc License Exceeded)

No, it is not enabled:

image.png

Contributor II

Re: Aruba Licensing (Webcc License Exceeded)

So getting back to this issue, I was looking at the show ap database on the MM and VMC and both show the AP has been up for 6hrs:

 

Status
------
Up 6h:2m:7s

 

And adding a test config to it, I'm able to connect to the SSID and pull an IP...so it appears to be working just fine. Perhaps it's a bug on this version affecting the GUI. 

 

 

***I also just reloaded the MM and VMC and the alert is still there, but it shows the AP up now....don't know if it will show it down in a min or so, but up for now. I will try to open a case with support and see if they have come across this or if I'm doing something wrong. 

Contributor II

Re: Aruba Licensing (Webcc License Exceeded)

Hi

 

I have two standalone VMC installation and got on both the same error. It is interessting for me too how to fix this issue. 

 

The license feature and the feature in the roles & policies are deactivated.

 

Thanks 

Frequent Contributor I

Re: Aruba Licensing (Webcc License Exceeded)

Make sure that WCC is disabled. Navigate to Configuration > Services > Firewall > Global Settings and scroll down almost at the bottom.


Thank you,
Ratchapas S.
Thailand ^_^
Contributor II

Re: Aruba Licensing (Webcc License Exceeded)

Thanks for your input.

I checked already:

 

image.png

MVP

Re: Aruba Licensing (Webcc License Exceeded)

just a FYI, I have the exact same license exceeded error for WebCC even though I've disabled it everywhere I can find it.

Koen (ACMX #351 | ACDX #547 | ACCP)

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