Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Block Ack / Delete Block Ack Loop & Performance Degradation

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  • 1.  Block Ack / Delete Block Ack Loop & Performance Degradation

    Posted Dec 06, 2017 04:10 PM
      |   view attached

    Hi folks,

     

    I had an issue yesterday that I figured I'd run by the community before opening a TAC case. I got a report of poor performance at a particular location in a building. After arriving, I narrowed it down to a specific 5Ghz radio on Ch. 116. I took a packet capture and found an Intel device in what I could only describe as an endless loop with the radio sending a Block ACK Request and the client replying with a Delete Block ACK 802.11k action frame. This repeated over and over and made the radio essentially unusable (I couldn't even get an ARP reply from the default gateway). From a metrics perspective, everything looked good. Channel utilization, SNR, client health, etc was all within acceptable levels. I eventually pinned it to an HP laptop sitting idlely on a user's desk (he was on vacation). Toggling off wifi on the laptop resolved the issue.

     

    Anyone seen something like this before? Packet capture attached (rename file extension to .pcap).

    Attachment(s)

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    bad-wifi.docx   7.46 MB 1 version


  • 2.  RE: Block Ack / Delete Block Ack Loop & Performance Degradation

    EMPLOYEE
    Posted Dec 06, 2017 06:47 PM

    Turn off 802.11k or enable Quiet IE in your 802.11k configuration.