Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Can not connect AP-275 to controller 7010

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  • 1.  Can not connect AP-275 to controller 7010

    Posted Jul 03, 2015 03:12 AM

    Hi every one,

     

    I'm using an AP-275 connect to controller 7010, OS:6.4.2.2. AP connect via port 0/0/0, VLAN 1 on the controller. I did reset both of them many time but  in the "monitor" tab i can't see the AP.

     

     



  • 2.  RE: Can not connect AP-275 to controller 7010

    EMPLOYEE
    Posted Jul 03, 2015 03:22 AM
    Is the controller providing dhcp?

    Type "show log system 50" to see if you see any messages on the controller.


  • 3.  RE: Can not connect AP-275 to controller 7010

    Posted Jul 03, 2015 03:22 AM

    WP_000434.jpg



  • 4.  RE: Can not connect AP-275 to controller 7010

    EMPLOYEE
    Posted Jul 03, 2015 03:25 AM
    I do not see a link light where the 275 is connected to the 7010. Check the cable.


  • 5.  RE: Can not connect AP-275 to controller 7010

    Posted Jul 03, 2015 03:37 AM

    Hi Joseph,

     

    Follow your advice, i got

     

    Jul 3 21:24:40 :307048: <DBUG> |cfgm| Got a message from 8231:5010
    Jul 3 21:24:40 :307050: <DBUG> |cfgm| Received a IPSEC CFG Message
    Jul 3 21:24:40 :307219: <DBUG> |cfgm| Sending the IPSEC Configuration
    Jul 3 21:24:55 :307048: <DBUG> |cfgm| Got a message from 8231:5010
    Jul 3 21:24:55 :307050: <DBUG> |cfgm| Received a IPSEC CFG Message
    Jul 3 21:24:55 :307219: <DBUG> |cfgm| Sending the IPSEC Configuration
    Jul 3 21:24:58 :307026: <DBUG> |cfgm| master: Refreshing the lms list
    Jul 3 21:24:58 :307027: <DBUG> |cfgm| Checking the LMS not responding flag for local 172.16.0.254 flag value is 1, missedHB 0 socketID -1

     

    i have no idea about this, but the LED on the AP is "Green-Flashing"WP_000432.jpg



  • 6.  RE: Can not connect AP-275 to controller 7010

    EMPLOYEE
    Posted Jul 03, 2015 03:39 AM

    Can you try to bring up any other access points on this controller?



  • 7.  RE: Can not connect AP-275 to controller 7010

    Posted Jul 03, 2015 03:42 AM

    Yes, i did. We have used it for running demo many times.

     

    Duc



  • 8.  RE: Can not connect AP-275 to controller 7010

    EMPLOYEE
    Posted Jul 03, 2015 03:46 AM

    What is providing DHCP for that access  point?

     



  • 9.  RE: Can not connect AP-275 to controller 7010

    Posted Jul 03, 2015 03:50 AM

    The controller and i can receive dhcp from it with my laptop. This the first time i use AP-275.



  • 10.  RE: Can not connect AP-275 to controller 7010

    EMPLOYEE
    Posted Jul 03, 2015 04:02 AM

    Can you tell if the AP-275 receives a DHCP ip address?

    If you type "show ap database long", is the AP275 in the table?

     



  • 11.  RE: Can not connect AP-275 to controller 7010

    Posted Jul 03, 2015 04:15 AM

    Thanks for your help, Joseph.

     

    There is no entry in the table when i use "show ap database long". But i use another AP-135 for test and i see that the AP-135 can get the IP add 172.16.0.3 .WP_000438.jpgWP_000436.jpgWP_000437.jpg



  • 12.  RE: Can not connect AP-275 to controller 7010

    EMPLOYEE
    Posted Jul 03, 2015 04:20 AM

    Can you try the reset procedure:

     

    https://support.arubanetworks.com/Documentation/tabid/77/DMXModule/512/Command/Core_Download/Default.aspx?EntryId=16345

     

    The reset button can be used to return the AP to factory default settings. To reset the AP:

    1. Power off the AP.

    2. Press and hold the reset button using a small, narrow object, such as a paperclip.

    3. Power-on the AP without releasing the reset button. The system LED will flash within 5 seconds.

    4. Release the reset button.

    The system LED will flash again within 15 seconds indicating that the reset is completed. The AP will now continue to boot with the factory default settings.



  • 13.  RE: Can not connect AP-275 to controller 7010

    EMPLOYEE
    Posted Jul 03, 2015 04:23 AM

    Honestly, the cable for the access point should have a light at the controller.  I would switch the cable and see if the light appears.



  • 14.  RE: Can not connect AP-275 to controller 7010

    Posted Jul 03, 2015 05:37 AM

    Thanks for your help, Joseph. Follow your advices, It worked, but i still have some questions.

     

    1.You were right about the cable. But my yellow cable still works with other device, it's a straight cable with only used 1-2-3-6 pins. Is that the problem for connecting AP to controller?

    2.As you can see in the inserted picture, I used the 650 serries controller with 8 licenses and 7010 controller with 1 license for AP.  Did i miss any things?

     

    Duc Nguyen.WP_000441.jpgCapture_1.PNGCapture_2.PNG

     

     



  • 15.  RE: Can not connect AP-275 to controller 7010
    Best Answer

    EMPLOYEE
    Posted Jul 03, 2015 05:44 AM

    1.  The Cable to the AP requires 4 pairs or all 8 to work correctly.

    2.  Type "show ap database" to see if your problem is with licensing.