Wireless Access

last person joined: 15 hours ago 

Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
Expand all | Collapse all

Can't configure AP : Controller not seeing AP

This thread has been viewed 3 times
  • 1.  Can't configure AP : Controller not seeing AP

    Posted Aug 27, 2013 07:17 PM
      |   view attached

    I am trying to create a Guest Access and now I am installing the AP but the controller is not seeing the AP. The AP is connected to the  controller physically but with a PoE switch in between.

     

    Here's the physical setup

    Laptop-->Controller->Cisco Switch-->AP

    pix: http://i.imgur.com/fk12RnG.jpg

     

    Is the controller suppose to see all the connected AP even if they are not yet configured?

     

    Thank you.



  • 2.  RE: Can't configure AP : Controller not seeing AP

    EMPLOYEE
    Posted Aug 27, 2013 07:56 PM

    Yes...it should. Is this a new AP or is it one that was configured previously?  

     

    Check Configuration --> AP Installation to see if it's in the default AP group.  If so...move it to the AP Group you configured for guest access.



  • 3.  RE: Can't configure AP : Controller not seeing AP

    Posted Aug 27, 2013 08:56 PM

    The POE switch is on port 1/2 on the controller.    Do you have VLANs assigned to that port?   Is DHCP setup for the AP?    

     

    The following may give us some more information:

     

    show vlan

    show ip interface brief

    show interface gigabitethernet 1/2 switchport

    show interface gigabitethernet 1/3 switchport

     

    The AP will need to either be on the same Layer 2 network as one of the controller's interfaces, be able to resolve aruba-master.domain.name or have DHCP options configured to find the controller.



  • 4.  RE: Can't configure AP : Controller not seeing AP

    Posted Aug 28, 2013 03:02 AM

    In this setup my first guess is that you do not have any DHCP servers set up to give the AP an IP address.

    All APs needs to have an IP address to work. You can set this up with your controller's internal dhcp or use an external dhcp server.

    Also be sure that both ports on the cisco switch is the same vlan. There are several ways that the AP can connect with the controller, but in your setup you need them to be on the same Layer 2 network.



  • 5.  RE: Can't configure AP : Controller not seeing AP

    Posted Aug 29, 2013 06:41 AM

    almost the samelike my problem..still haven't found the solution



  • 6.  RE: Can't configure AP : Controller not seeing AP

    Posted Aug 30, 2013 01:41 PM

    @clembo wrote:

     

    show vlan

    show ip interface brief

    show interface gigabitethernet 1/2 switchport

    show interface gigabitethernet 1/3 switchport

     


    Sorry for my late reply and thank you for the very quick reply. Anyway, below is what it came out. My Guest VLAN is 900 but the switchport seem to be in the default VLAN 1. Now, I'll figure out how to  put the swithport 1/2 to VLAN 900.

     

    (Aruba3200Practice) #show vlan
    
    VLAN CONFIGURATION
    ------------------
    VLAN  Description  Ports           AAA Profile
    ----  -----------  -----           -----------
    1     Default      GE1/0-3 Pc0-7   N/A 
    900   VLAN0900                     N/A 
    
    (Aruba3200Practice) #show ip interface brief
    
    Interface                   IP Address / IP Netmask        Admin   Protocol
    vlan 1                    172.16.0.254 / 255.255.255.0     up      up  
    vlan 900                 192.168.200.1 / 255.255.255.0     up      down
    loopback                    unassigned / unassigned        up      up  
    mgmt                        unassigned / unassigned        down    down
    
    (Aruba3200Practice) #show interface gigabitethernet 1/2 switchport 
    
    Name:  GE1/2
    Switchport:  Enabled
    Administrative mode:  static access 
    Operational mode:  static access 
    Administrative Trunking Encapsulation:  dot1q
    Operational Trunking Encapsulation:  dot1q
    Access Mode VLAN: 1 (Default)
    Trunking Native Mode VLAN: 1 (Default)
    Trunking Vlans Enabled: NONE 
    Trunking Vlans Active: NONE 
    
    (Aruba3200Practice) #show interface gigabitethernet 1/3 switchport 
    
    Name:  GE1/3
    Switchport:  Enabled
    Administrative mode:  static access 
    Operational mode:  static access 
    Administrative Trunking Encapsulation:  dot1q
    Operational Trunking Encapsulation:  dot1q
    Access Mode VLAN: 1 (Default)
    Trunking Native Mode VLAN: 1 (Default)
    Trunking Vlans Enabled: NONE 
    Trunking Vlans Active: NONE 
    
    (Aruba3200Practice) #

     



  • 7.  RE: Can't configure AP : Controller not seeing AP

    Posted Aug 30, 2013 02:23 PM

    OK, I added GE1/2 to VLAN900 where my Guest is suppose to belong however, I still can't see the AP. Did I miss anything?

     

    (Aruba3200Practice) #show vlan
    
    VLAN CONFIGURATION
    ------------------
    VLAN  Description  Ports         AAA Profile
    ----  -----------  -----         -----------
    1     Default      GE1/3 Pc0-7   N/A 
    900   VLAN0900     GE1/0-2       N/A 
    
    (Aruba3200Practice) #show ip interface brief
    
    Interface                   IP Address / IP Netmask        Admin   Protocol
    vlan 1                    172.16.0.254 / 255.255.255.0     up      up  
    vlan 900                 192.168.200.1 / 255.255.255.0     up      up  
    loopback                    unassigned / unassigned        up      up  
    mgmt                        unassigned / unassigned        down    down
    
    (Aruba3200Practice) #show interface gigabitethernet 1/2 switchport
    
    Name:  GE1/2
    Switchport:  Enabled
    Administrative mode:  static access 
    Operational mode:  static access 
    Administrative Trunking Encapsulation:  dot1q
    Operational Trunking Encapsulation:  dot1q
    Access Mode VLAN: 900 (VLAN0900)
    Trunking Native Mode VLAN: 1 (Default)
    Trunking Vlans Enabled: NONE 
    Trunking Vlans Active: NONE 
    
    (Aruba3200Practice) #show interface gigabitethernet 1/3 switchport
    
    Name:  GE1/3
    Switchport:  Enabled
    Administrative mode:  static access 
    Operational mode:  static access 
    Administrative Trunking Encapsulation:  dot1q
    Operational Trunking Encapsulation:  dot1q
    Access Mode VLAN: 1 (Default)
    Trunking Native Mode VLAN: 1 (Default)
    Trunking Vlans Enabled: NONE 
    Trunking Vlans Active: NONE 
    
    (Aruba3200Practice) #

     Edit: update

     

    So I tried connecting if my AP (using serial/console) is really getting an IP from the DHCP server which in my case the controller. So what I see is a looping process.. Looks like it did get an IP but it is loading something I don't know.

     

    Loading: T T T T T T T T T T 
    Retry count exceeded; starting again
    eth0 up: 100 Mb/s full duplex
    DHCP broadcast 1
    DHCP IP address: 192.168.200.253
    DHCP subnet mask: 255.255.255.0
    DHCP def gateway: 192.168.200.0
    DHCP DNS server: 208.67.222.222
    DHCP DNS domain: 
    Controller address: 172.16.0.254
    Using eth0 device
    TFTP from server 172.16.0.254; our IP address is 192.168.200.253; sending through gateway 192.168.200.0
    Filename 'mips32.ari'.
    Load address: 0x2000000
    Loading: T T T T T T T T T T 
    Retry count exceeded; starting again
    eth0 up: 100 Mb/s full duplex
    DHCP broadcast 1
    DHCP IP address: 192.168.200.253
    DHCP subnet mask: 255.255.255.0
    DHCP def gateway: 192.168.200.0
    DHCP DNS server: 208.67.222.222
    DHCP DNS domain: 
    Controller address: 172.16.0.254
    Using eth0 device
    TFTP from server 172.16.0.254; our IP address is 192.168.200.253; sending through gateway 192.168.200.0
    Filename 'mips32.ari'.
    Load address: 0x2000000
    Loading: T T T T T T T T T T T

     



  • 8.  RE: Can't configure AP : Controller not seeing AP

    Posted Sep 03, 2013 02:31 PM

    UPDATE:

     

    I still can't see the AP. Here's what's going on inside the AP.

     

    The system is going down NOW !!
    Sending SIGTERM to all processes.
    Please stand by while rebooting the system.
    Restarting system.
    .
    
    
    APBoot 1.0.9.12 (build 22797)
    Built: 2009-11-04 at 15:53:54
    
    Model: AP-10x
    CPU:   AR7161 revision: A2
    Clock: 680 MHz, DDR clock: 340 MHz, Bus clock: 170 MHz
    DRAM:  128 MB
    POST1: passed
    Copy:  done
    Flash: 16 MB
    PCI:   scanning bus 0 ...
           dev fn venID devID class  rev    MBAR0    MBAR1    MBAR2    MBAR3
           00  00  168c  0029 00002   01 10000000 00000000 00000000 00000000
           01  00  168c  0029 00002   01 10010000 00000000 00000000 00000000
    Net:   eth0
    Radio: ar922x#0, ar922x#1
    
    Hit <Enter> to stop autoboot:  0 
    Checking image @ 0xbf100000
    Invalid image format version: 0xffffffff
    eth0 up: 100 Mb/s full duplex
    DHCP broadcast 1
    DHCP broadcast 2
    DHCP broadcast 3
    DHCP broadcast 4
    DHCP broadcast 5
    
    Retry count exceeded; starting again
    eth0 up: 100 Mb/s full duplex
    DHCP broadcast 1
    DHCP broadcast 2
    DHCP broadcast 3
    DHCP broadcast 4
    DHCP broadcast 5
    
    Retry count exceeded; starting again
    eth0 up: 100 Mb/s full duplex
    DHCP broadcast 1
    DHCP IP address: 192.168.200.254
    DHCP subnet mask: 255.255.255.0
    DHCP def gateway: 192.168.200.0
    DHCP DNS server: 208.67.222.222
    DHCP DNS domain: 
    Controller address: 192.168.200.1
    Using eth0 device
    TFTP from server 192.168.200.1; our IP address is 192.168.200.254
    Filename 'mips32.ari'.
    Load address: 0x2000000
    Loading: ###########################################################
    done
    Bytes transferred = 3837276 (3a8d5c hex)
    
    Image is signed; verifying checksum... passed
    Signer Cert OK
    Policy Cert OK
    RSA signature verified. 
    Automatic boot of image at addr 0x02000000 ...
    ELF file is 32 bit
    Loading .text @ 0x80e00000 (3768408 bytes)
    Loading .data @ 0x81198060 (32 bytes)
    Clearing .bss @ 0x81198080 (16 bytes)
    ## Starting application at 0x80e00000 ...
    Uncompressing...................................
    ú
    Aruba Networks
    ArubaOS Version 6.1.3.4-AirGroup (build 35647 / label #35647) 
    Built by p4build@stan on 2012-10-08 at 12:50:26 PDT (gcc version 4.3.3)
    CPU Rev: aa
    71x CPU
    Flash variant: default
    Cache parity protection disabled
    Using 340.000 MHz high precision timer. cycles_per_jiffy=680000
    Memory: 122880k/131072k available (1850k kernel code, 8088k reserved, 681k data, 2952k init, 0k highmem)
     available.
    detected lzma initramfs
    initramfs: LZMA lc=3,lp=0,pb=2,dictSize=8388608,origSize=12341760
    LZMA initramfs by Ming-Ching Tiew <mctiew@yahoo.com> .............................................................................................................................................................................................
    AR7100 GPIOC major 0
    wdt: registered with refresh
    Enabling Watchdog
    Talisker RSSI LED initialization
    Creating 1 MTD partitions on "ar7100-nor0":
    0x00000000-0x01000000 : "flash"
    i2c /dev entries driver
    i2c-talisker: using default base 0x18040000
    AD7416 driver probing for devices on AR7100 I2C
    .<6>lo: Disabled Privacy Extensions
    IPv6 over IPv4 tunneling driver
    
    Starting Kernel SHA1 KAT ...Completed Kernel SHA1 KAT 
    Starting Kernel HMAC-SHA1 KAT ...Completed Kernel HMAC-SHA1 KAT 
    Starting Kernel DES KAT ...Completed Kernel DES KAT 
    Starting Kernel AES KAT ...Completed Kernel AES KAT 
    
    Domain Name: arubanetworks.com
    No panic info available
    Testing TPM... Passed
    ag7100_mod: module license 'unspecified' taints kernel.
    AG7100: Length per segment 512
    AG7100: Max segments per packet 4
    AG7100: Max tx descriptor count    400
    AG7100: Max rx descriptor count    252
    AG7100: fifo cfg 3 018001ff
    AG7100CHH: Mac address for unit 0
    AG7100CHH: 00:24:6c:c2:92:ae 
    ATHRF1: Port 0, Neg Success
    ATHRF1: unit 0 phy addr 0 ATHRF1: reg0 0
    AP xml model 39, num_radios 2 (jiffies 4130)
    init_asap_mod: installation:0
    radio 0: band 1 ant 0 max_ssid 8
    radio 1: band 0 ant 0 max_ssid 8
    setting bond0 as bridge child
    setting gre0 as split child
    Starting watchdog process...
    Getting an IP address...
    ag7100_ring_alloc Allocated 4800 at 0x80612000
    ag7100_ring_alloc Allocated 3024 at 0x813a4000
    AG7100: cfg1 0xf cfg2 0x7014
    ATHRF1: Port 0, Neg Success
    ATHRF1: unit 0 phy addr 0 ATHRF1: reg0 3100
    AG7100: unit 0: phy not up carrier 1
    Writing 4
    ADDRCONF(NETDEV_UP): bond0: link is not ready
    AG7100: unit 0 phy is up...RGMii 100Mbps full duplex
    AG7100: pll reg 0x18050010: 0x1099  AG7100: cfg_1: 0x1ff0000
    AG7100: cfg_2: 0x3ff
    AG7100: cfg_3: 0x18001ff
    AG7100: cfg_4: 0xffff
    AG7100: cfg_5: 0x7ffef
    AG7100: done cfg2 0x7115 ifctl 0x10000 miictrl 0x12 
    ADDRCONF(NETDEV_CHANGE): bond0: link becomes ready
    192.168.200.254 255.255.255.0
    Running ADP...Done. Master is 192.168.200.1
    ath_hal: 0.9.17.1 (AR5416, AR9380, REGOPS_FUNC, PRIVATE_DIAG, WRITE_EEPROM, 11D)
    ath_rate_atheros: Copyright (c) 2001-2005 Atheros Communications, Inc, All Rights Reserved
    ath_rate_atheros: Aruba Networks Rate Control Algorithm
    ath_dfs: Version 2.0.0
    Copyright (c) 2005-2006 Atheros Communications, Inc. All Rights Reserved
    ath_spectrum: Version 2.0.0
    Copyright (c) 2005-2006 Atheros Communications, Inc. All Rights Reserved
    ath_dev: Copyright (c) 2001-2007 Atheros Communications, Inc, All Rights Reserved
    ath_pci: 0.9.4.5 (Atheros/multi-bss)
    wifi0: Base BSSID 00:24:6c:a9:2a:e8, 8 available BSSID(s)
    bond0 address=00:24:6c:c2:92:ae
    br0 address=00:24:6c:c2:92:ae
    wifi0: AP type AP-105, radio 0, max_bssids 8
    wifi0: Atheros 9280: mem=0x10010000, irq=49 hw_base=0xb0010000
    wifi1: Base BSSID 00:24:6c:a9:2a:e0, 8 available BSSID(s)
    bond0 address=00:24:6c:c2:92:ae
    br0 address=00:24:6c:c2:92:ae
    wifi1: AP type AP-105, radio 1, max_bssids 8
    wifi1: Atheros 9280: mem=0x10000000, irq=48 hw_base=0xb0000000
     
    Starting FIPS KAT ... Completed FIPS KAT
    
    AP rebooted Fri Dec 31 16:05:15 PST 1999; SAPD: Unable to contact switch. Called by sapd_hello_cb:4. Last Ctrl message: HELLO len=866 dest=192.168.200.1 tries=10 seq=0
    shutting down watchdog process (nanny will restart it)...
     
    	<<<<<       Welcome to the Access Point     >>>>>
     
    ~ # cert_cap=0

     It keeps doing the this.

     

     

     



  • 9.  RE: Can't configure AP : Controller not seeing AP

    EMPLOYEE
    Posted Sep 03, 2013 02:34 PM
    Looks like you're running airgroup code. Any chance you can upgrade to 6301?


  • 10.  RE: Can't configure AP : Controller not seeing AP

    Posted Sep 03, 2013 02:49 PM

    You mean to upgrade the controller to 6301? Here's my current version

     

    (Aruba3200Practice) #show ver
    Aruba Operating System Software.
    ArubaOS (MODEL: Aruba3200-US), Version 6.1.3.4-AirGroup
    Website: http://www.arubanetworks.com
    Copyright (c) 2002-2012, Aruba Networks, Inc.
    Compiled on 2012-10-08 at 13:37:17 PDT (build 35647) by p4build
    
    ROM: System Bootstrap, Version CPBoot 1.2.0.0 (build 20527) 
    Built: 2009-01-20 18:56:10
    Built by: p4build@re_client_20527
    
    
    Switch uptime is 39 minutes 56 seconds
    Reboot Cause: User pushed reset.
    Supervisor Card
    Processor XLR 508 (revision C4) with 857M bytes of memory. 
    32K bytes of non-volatile configuration memory.
    512M bytes of Supervisor Card System flash (model=CF 512MB).

     

    Sure  I will upgrade if this will solve it. Now, I will figure out how to upgrade.

     



  • 11.  RE: Can't configure AP : Controller not seeing AP

    EMPLOYEE
    Posted Sep 03, 2013 02:52 PM
    No. I am not sure the upgrade will fix this. It is something to try. Your other option is to open up a support case.


  • 12.  RE: Can't configure AP : Controller not seeing AP

    Posted Sep 06, 2013 12:18 AM

    Please check the default gateway of the IP address assigned to the AP.



  • 13.  RE: Can't configure AP : Controller not seeing AP

    Posted Sep 06, 2013 02:40 AM

    UPDATE:

     

    I open up a support case and they found out that the controller is defective. I am not really sure what is wrong but it is hardware related.  It is now on the process of RMA.

     

    I will resume this Aruba practice as soon as I get a working contoller.

     

    Thank you for all the help. 



  • 14.  RE: Can't configure AP : Controller not seeing AP

    Posted Jan 12, 2014 03:17 AM

    I have face the same problem as well  in controller 3200 Version 6.1.3.4-AirGroup.

     

    The AP show the correct controller IP but in controller I can't see the AP discover by controller

     

    Please help .



  • 15.  RE: Can't configure AP : Controller not seeing AP

    Posted Jan 14, 2014 04:46 AM

    Do keep us update on this!



  • 16.  RE: Can't configure AP : Controller not seeing AP

    Posted Jan 14, 2014 02:39 PM

    Try running the command controller-ip vlan 900