Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Cannot remote Mac over RAP

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  • 1.  Cannot remote Mac over RAP

    Posted Oct 15, 2014 04:06 PM

    We provide RAP-155 to work-from-home (WFH) users.  While all PCs work,  Mac computers also work but having problem with the equivalent to Windows remote desktop. 

     

    When Help Desk look at the “Network Discovery” from their Mac, they do not see these WFH Mac so they cannot remote it.  While all Mac computers (WFH and local Mac) are on the same subnet, Help Desk can only see and remote the Mac at the local network.

     

    All Mac are running on the newest OS 10.  Aruba OS is 6.3.1.8

     

    Any helps are appreciated.

    Regards,


    #RAP155


  • 2.  RE: Cannot remote Mac over RAP

    EMPLOYEE
    Posted Oct 15, 2014 04:09 PM
    Do you have drop broadcast/multicast enabled?

    What forwarding mode are you using?


  • 3.  RE: Cannot remote Mac over RAP

    Posted Oct 15, 2014 04:13 PM

    Yes I do drop BC and MC

    All WFH traffic are tunneled

     Also note that Help Desk  ask user to connect to RAP wired port, same problem.

    Thanks Tim for quick response

     



  • 4.  RE: Cannot remote Mac over RAP
    Best Answer

    EMPLOYEE
    Posted Oct 15, 2014 04:15 PM
    You have 3 options
    1) enable AirGroup
    2) Disable drop bc/mc (not recommended)
    3) have users connect via computer name instead of relying on home network discovery


  • 5.  RE: Cannot remote Mac over RAP

    Posted Oct 20, 2014 10:52 AM

    Tim,

    Thanks for the answers.  Solution 1 and 2 are out.

    In #3, Microsoft Remote Desktop app does the trick.  Yes they do have an app for it.