Cisco VoIP 9971 IP Phones disconnecting intermittenly
03-08-2013 11:09 AM - edited 03-08-2013 11:11 AM
Having a weird issue here, TAC team is reviewing logs, but in the meantime I was wondering if anyone's experienced similar issues.
We have Cisco 7924 IP phones working fine on our SSID. However now we are testing 9971 IP phones and they are periodically disconnecting, then reconnecting to the network. These phones are completely stationary, so it cant really be a roaming issue. Though they do sometimes change WAPs when they reconnect. Heres a snippet of the log that I think is relevent
3/7/2013 12:47 Syslog Controller2 HSC-02-WAP-031 D4:8C:B5:0B:48:38 Debug local1 (17) Station Management Mar 7 12:48:15 Controller2 stm: <501065> <DBUG> <Controller2 126.96.36.199> send_ageout_sta_ack 8157: Send ageout sta d4:8c:b5:0b:48:38 ack back to AP (172.20.199.248) 3/7/2013 12:47 Syslog Controller2 HSC-02-WAP-031 D4:8C:B5:0B:48:38 Notice local1 (17) Station Management Mar 7 12:48:15 Controller2 stm: <501114> <NOTI> <Controller2 188.8.131.52> Deauth from sta: d4:8c:b5:0b:48:38: AP 172.20.199.248-d8:c7:c8:ab:6a:38-HSC-02-WAP-031 Reason 255
This happens WHILE the user is on the phone talking. Cant for the life of me figure out why it would age out during successful packet transmission.