Wireless Access

I've been having to reboot a few of our RAP's because our wifi users are not able to browse the internet. They do in fact authenticiate to the particular SSID, receive a proper IP address but cannot ping their gateway - according to the controller, they are not connected

After rebooting the AP, the problem goes away - at least for a few days. It does not seem to affect AP's the are local to the controller.

We've been pretty stable for 2 years now and we haven't done any changes to our networks...

Aruba OS 6.2.1.5

1-3600 controller

27-RAP's

5 LAN connected AP's

We need more information:

Does your SSID use authentication/encryption?

Is it tunneled or bridged?

What is the CIR (WAN speed) of your links to remote sites?

What clients are having this issue?

We have 2 SSID's; 1 for guest and 1 for employees.

guest uses captive portal and our employee network using a PSK with wpa2 encrypyion.

Our link speed is 10 mbps - connection is tunneled.

All devices seem to be affected when this happens...

Do you have Drop Broadcast and Multicast enabled on Both Virtual APS?

Negative.

Please try turning it on....on Both Virtual APs...  Broadcasts being propagated on a campus network can hurt performance.  It is worse over the WAN...

Thank you for the quick replies.

I would like to make a correction: the tunnel mode is set to: split-tunnel.

Okay.  Please turn it on, as well.  It still has an effect...

Will do. And what about the "Broadcast-Filter ARP" in the statefull firewall setting?

Hold on.  Please Do not touch the stateful firewall settings.

Broadcast Filter ALL and Broadcast Filter ARP should be turned on in Both Virtual APs, NOT the stateful firewall settings...

http://www.arubanetworks.com/techdocs/ArubaOS_63_Web_Help/Web_Help_Index.htm#ArubaFrameStyles/1CommandList/wlan_virtual_ap.htm

OK.

I'm not seeing these setting on the webamin side...what is the comand that I need to issue to enable these 2 settings?

Thanks.

Hi chuckster_ca,

I think that the settings for Broadcast and Multicast are what I underline in the image attached.

Massimo

[If you found my post helpful, please give kudos]

Great, thanks.

I've made the changes. I'll report back in a week.

All is good - thank you.

I am happy that is all ok!

Have a good day,

Massimo