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Constant dropouts for our Motorola/Symbol Scanners MC9090G

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  • 1.  Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Jun 30, 2015 09:20 PM

    Hi Guys

     

    We have hit an annoying snag.

     

    On the weekend we replaced most of our old Symbol Wireless AP with the Aruba AP-115s these AP have been great for everything else apart from our Hand scanners that were using the Symbol AP's.

    Since the change the scanners are constantly and randomly dropping wireless connection. Most times they ahve to warm boot the scanners to get the connection back then it might run well for a while but later it will drop out again.

     

    Any ideas on What could be casuing this.

    The hand scanners are the above model Motorola MC9090G's

    We recreated the same SSID as the old AP's using the same PSK. 

    The scanners connect fine but randomly lose connection.

    We are using a 7210 Controller and all of our AP's have 4 SSID's 2 guest accounts one with PSK and the other using captive portal.

    We have an internal network using Radius server and the Hand Scanner network which uses a PSK. 

     

    Thanks

     

    Anthony

     


    #7210


  • 2.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Jun 30, 2015 09:23 PM
    At What power range are the aps operating?


  • 3.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Jun 30, 2015 09:30 PM

    Hi Cjoseph

     

    I am not exactly sure which power you are asking for but the 2.4GHz band is running on N(20MHz) the 5Ghz Band is running on N(40Mhz)

    They are running on POE from our switches so 48 Volts I think is the standard is that what you are after?

    Thanks



  • 4.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Jun 30, 2015 09:34 PM

    Can you SSH into the controller and get into enable mode?  If so, paste in the output of:

     

    show ap active

    show ap radio-summary

     



  • 5.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Jun 30, 2015 10:05 PM

    Here you go

     

    Active AP Table

    ---------------

    Name             Group IP Address   11g Clients 11g Ch/EIRP/MaxEIRP 11a Clien                                                                                                                                                             ts 11a Ch/EIRP/MaxEIRP AP Type Flags Uptime           Outer IP

    ----             ----- ----------   ----------- ------------------- ---------                                                                                                                                                            -- ------------------- ------- ----- ------           --------

    Supervisors     SMRAP 10.1.110.4   1           AP:HT:1/9/25.5       1                                                                                                                                                                        AP:HT:40-/21/21     115     a     28d:2h:52m:58s   N/A

    Admin-Eng-East   SMRAP 10.1.11.111 5           AP:HT:1/15/25.5     5                                                                                                                                                                        AP:HT:52+/21/21     115     a     41d:0h:2m:9s     N/A

    PCB-Cleanroom   SMRAP 10.1.11.39   0           AP:HT:11/25.5/25.5 2                                                                                                                                                                         AP:HT:153-/21/24     115     a     40d:9h:57m:50s   N/A

    Moulding_Desk   SMRAP 10.1.11.104 0           AP:HT:1/12/25.5     0                                                                                                                                                                         AP:HT:100+/24/24     115     a     20h:26m:44s       N/A

    Stores           SMRAP 10.1.11.139 5           AP:HT:11/18/25.5     0                                                                                                                                                                        AP:HT:161-/24/24     115     a     3d:4h:48m:28s     N/A

    Admin-Eng-West   SMRAP 10.1.11.135 14           AP:HT:1/25.5/25.5   1                                                                                                                                                                        AP:HT:100+/24/24     115     a     189d:23h:7m:51s   N/A

    South_Wall_Fact SMRAP 10.1.11.178 2           AP:HT:1/9/25.5       2                                                                                                                                                                        AP:HT:60+/21/21     115     a     3d:2h:18m:40s     N/A

    Canteen-TR1     SMRAP 10.1.11.133 0           AP:HT:11/25.5/25.5   0                                                                                                                                                                        AP:HT:153-/24/24     115     a     4d:23h:53m:53s   N/A

    Manuf_West       SMRAP 10.1.11.123 2           AP:HT:6/15/25.5     4           AP:HT:153-/21/24     115     a     233d:23h:27m:22s N/A

    Foyer           SMRAP 10.1.11.112 7           AP:HT:11/18/25.5     9           AP:HT:153-/21/24     115     a     189d:23h:3m:7s   N/A

    Manuf_east       SMRAP 10.1.11.124 8           AP:HT:11/25.5/25.5   3           AP:HT:60+/21/21     115     a     233d:23h:27m:30s N/A

    Plant_Services   SMRAP 10.1.11.76   0           AP:HT:6/15/25.5     8           AP:HT:48-/21/21     115     a     3d:5h:5m:14s     N/A

     

     

    APs Radios information
    ----------------------
    Name             Group  AP Type  IP Address   Band  Mode         EIRP/MaxEIRP  NF/U/I     TD             TM                 TC
    ----             -----  -------  ----------   ----  ----         ------------  ------     --             --                 --
    Admin-Eng-East   SMRAP  115      10.1.11.111  2.4   AP^:HT:1     15/25.5       -94/16/1   1/1/1/2/2/2    2/2/2/8/7/9        0/0/0/0/0/0
    Admin-Eng-East   SMRAP  115      10.1.11.111  5     AP^:HT:52+   21/21         -93/1/0    0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    Canteen-TR1      SMRAP  115      10.1.11.133  2.4   AP^:HT:11    25.5/25.5     -96/5/1    0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    Foyer            SMRAP  115      10.1.11.112  5     AP^:HT:153-  21/24         -93/1/0    0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    Admin-Eng-West   SMRAP  115      10.1.11.135  5     AP^:HT:100+  24/24         -93/0/0    0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    Manuf_east       SMRAP  115      10.1.11.124  2.4   AP^:HT:11    25.5/25.5     -95/27/1   8/7/6/7/11/10  6/8/9/9/8/8        6/0/0/0/0/0
    Canteen-TR1      SMRAP  115      10.1.11.133  5     AP^:HT:153-  24/24         -93/0/0    0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    Foyer            SMRAP  115      10.1.11.112  2.4   AP^:HT:11    18/25.5       -95/17/1   3/1/1/1/2/2    6/6/7/6/6/5        5/0/0/0/0/0
    Admin-Eng-West   SMRAP  115      10.1.11.135  2.4   AP^:HT:1     25.5/25.5     -96/14/2   2/2/2/3/4/4    0/0/0/2/4/2        0/0/0/0/0/0
    Manuf_east       SMRAP  115      10.1.11.124  5     AP^:HT:60+   21/21         -93/2/0    0/0/0/0/0/0    0/2/0/0/0/0        0/0/0/0/0/0
    Moulding_Desk    SMRAP  115      10.1.11.104  2.4   AP^:HT:1     12/25.5       -96/16/1   0/0/0/0/0/0    6/8/9/10/9/6       0/0/0/0/0/0
    Plant_Services   SMRAP  115      10.1.11.76   2.4   AP^:HT:6     15/25.5       -92/19/11  0/0/0/0/0/0    2/1/3/3/2/3        0/0/0/0/0/0
    Moulding_Desk    SMRAP  115      10.1.11.104  5     AP^:HT:100+  24/24         -93/0/0    0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    Plant_Services   SMRAP  115      10.1.11.76   5     AP^:HT:48-   21/21         -93/1/0    0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    Stores           SMRAP  115      10.1.11.139  2.4   AP^:HT:11    18/25.5       -95/27/1   9/8/6/8/11/11  10/8/8/8/5/7       3/0/0/0/0/0
    Stores           SMRAP  115      10.1.11.139  5     AP^:HT:161-  24/24         -93/0/0    0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    South_Wall_Fact  SMRAP  115      10.1.11.178  5     AP^:HT:60+   21/21         -93/3/0    0/0/1/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    South_Wall_Fact  SMRAP  115      10.1.11.178  2.4   AP^:HT:1     9/25.5        -96/20/1   2/1/1/1/2/2    6/6/7/7/5/6        0/0/0/0/0/0
    Manuf_West       SMRAP  115      10.1.11.123  5     AP^:HT:153-  21/24         -93/1/0    0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    Manuf_West       SMRAP  115      10.1.11.123  2.4   AP^:HT:6     15/25.5       -93/14/1   0/0/0/0/0/0    7/6/9/7/6/7        0/0/0/0/0/0
    Supervisors      SMRAP  115      10.1.110.4   2.4   AP^:HT:1     9/25.5        -95/24/1   2/1/0/1/3/3    12/10/11/13/14/13  0/0/0/0/0/0
    PCB-Cleanroom    SMRAP  115      10.1.11.39   5     AP^:HT:153-  21/24         -93/1/0    0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    Supervisors      SMRAP  115      10.1.110.4   5     AP^:HT:40-   21/21         -93/0/0    0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0
    PCB-Cleanroom    SMRAP  115      10.1.11.39   2.4   AP^:HT:11    25.5/25.5     -81/57/52  0/0/0/0/0/0    0/0/0/0/0/0        0/0/0/0/0/0

     

    Thanks Anthony



  • 6.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G
    Best Answer

    EMPLOYEE
    Posted Jun 30, 2015 10:16 PM

    The RF does not look too bad, but what you can do is enable broadcast filtering at the Virtual AP level to get rid of any broadcasts that are being propagated from the wired network and possibly causing disruption to your wireless.

     

    Go to Configuration> Wireless> AP Configuration.

     

    Click on the SMRAP ap group to edit it.  Expand Wireless LAN, Expand Virtual AP.  Click on the first Virtual AP.  In the right pane, Enable "Drop Broadcast and Unknown Multicast".  Repeat that for your remaining 3 Virtual APs and see if it helps.

     



  • 7.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Jun 30, 2015 10:27 PM

    Ok I did that

    Although I did get a the below warning.

    Warning: broadcast-filter arp should be enabled with this option. Otherwise ARP requests will be dropped!

    Is there something else we need to change here?

    Thanks



  • 8.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Jun 30, 2015 10:29 PM
    Nope. It is just informational.


  • 9.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Jul 01, 2015 12:35 AM

    Cjoseph 

     

    That seems to have resolved the issue although we will keep monitoring for the next couple of days.

     

    Thanks heaps

     

    Anthony

     



  • 10.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Aug 07, 2017 02:43 PM

    I am experiencing the same issue for a client using the same scanners.  All the scanners are running on Firmware 5.1.478.  Is this the latest firmware?  I'm also seeing talk that support for these devices are soon coming to an end.  Is that also the case?

     

    Thank you,

     

    Jesse



  • 11.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Aug 22, 2017 09:31 PM

    I have a mix of MC9090G, MC9190G and some newer MC32N0G.

     

    Some user report dropout in some area where we know it's not a coverage issue and my current investigation point to the MC9090G as issue have not been reported with MC9190G.

     

    Since our WLAN has multiple SSID and used for many other thing than just the scanner, we use most of all the 5GHz channels.

     

    I was not able to find any specific documentation about the supported channels by the MC9090G before I lookup and dig into the FCC ID. I think I found the answer! MC9090G seem to support only these 5GHz channels: 36, 40, 44, 48, 52, 56, 60, 64, 149, 153, 157, 161.

     

    you can look here : https://fccid.io/H9PMC9090

    and correlate the operating frequencies with Wi-Fi channels

     

    The MC9190G support more channels : https://fccid.io/UZ7MC9190

     

    So the next step to me is to to create a new regulatory domain profile in my controller and select only theses channels and apply that profile to the appropriate AP Group.

     

    And about the MC90990G, the replacement model that does 802.11n  is the MC92N0G.



  • 12.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Jul 01, 2015 08:25 AM

    hi Anthony

    If you find that you still have some glitches, there are a few other default things that can upset scangun type clients:

     

    1. ARM changing channels too frequently

    2. uneven signal due to too much (default) ARM power range as the client roams around, also ARM changing power level too often.

    3. CSD (sometimes, varies by model, older devices like 9090 can be affected)

     

    For 1. you can review the ARM history for some of your Aps and see whats going on. if this is a moderate density network, you may have a lot of channel changes due to E or I reasons. Recommend that you split the arm profile into one for 2.4ghz and one for 5ghz.Then, in the 2.4g arm profile we can tweak it a bit to make it less likely to change channel (see below).

     

    For 2., take note of the power that most of your APs are already on for 2.4ghz, make this (for now) the max power for the 2.4ghz arm profile. Make the min power 3dBm less. For the 5ghz arm profile, set the min power 6dBm above the max 2.4ghz power, and set the 5ghz max 3 or 6dB above this.

     

    Example below, comments with # - again, you need to align this to your deployments current values

     

    arm-24g

      min-tx-power 6

      max-tx-power 9               # align to your network

      backoff-time 1800           # may only change channel after 1800
      error-rate-threshold 75    # decrease liklihood of ch changes due to errors
      error-rate-wait-time 90

    !

    arm-5g

      min-tx-power 15

      max-tx-power 18

    !

     

    scale these values based on what your APs are currently doing, plus your knowledge of the environment etc.

     

    For 3., go to the "rf ht-radio-profile default-g" and change the setting "CSD Override" to true. Some older clients don't like CSD (cyclic shift diversity) and can benefit from this. The symptom you describe plus replacement of the APs sounds like it could be this.

     

    Try these three for starters, note that the power difference in the ARM profile should help steer a few more clients to 5ghz as well.

     

    regards

    -jeff



  • 13.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Feb 24, 2016 06:37 PM

    Hi Guys

     

    I know it has been a while unfortuantley we are still experiencing droput issue things have improved since replced IE with Wavelink Industrial Browser.

     

    Unfortuantley we are still ahving issue with Droputs in certain locations.

     

    We did do a survey yesterday and found that the singnal strength is always good but we noticed a lot of Channel Jumping and often channel interference.

    As well as the occasionla complete loss of traffic without even moving.

     

    Any ideas on how we can solve this channel jumping issue?

     

    We also noticed that when devices switch between AP's there is often quite a delay before it resestablished connection and picks up a channel.

     

    So there is definitely some room for improvement.

     

    I would love some ideas on how to improve this.

     

    Thanks

     

     



  • 14.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Feb 24, 2016 08:03 PM

    Again, 

     

    What is the output of "show ap active"?

     



  • 15.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Feb 24, 2016 08:38 PM

    HEre you go

     

    Active AP Table
    ---------------
    Name              Group  IP Address   11g Clients  11g Ch/EIRP/MaxEIRP  11a Clients  11a Ch/EIRP/MaxEIRP  AP Type  Flags  Uptime          Outer IP
    ----              -----  ----------   -----------  -------------------  -----------  -------------------  -------  -----  ------          --------
    Plant_Services    SMRAP  10.1.11.1    1            AP:HT:6/9/25.5       1            AP:HT:48-/18/21      115      da     3h:6m:4s        N/A
    Supervisors       SMRAP  10.1.110.4   0            AP:HT:1/9/25.5       1            AP:HT:60+/18/21      115      da     22h:25m:18s     N/A
    Admin-Eng-East    SMRAP  10.1.11.111  5            AP:HT:6/9/25.5       6            AP:HT:52+/18/21      115      da     57d:23h:5m:30s  N/A
    Cleanroom-Kolzer  SMRAP  10.1.110.9   0            AP:HT:1/9/25.5       0            AP:HT:132+/18/24     115      da     56d:0h:54m:25s  N/A
    PCB-Cleanroom     SMRAP  10.1.11.39   3            AP:HT:11/9/25.5      1            AP:HT:153-/18/24     115      da     56d:0h:54m:13s  N/A
    Moulding_Desk     SMRAP  10.1.11.104  1            AP:HT:11/6/25.5      0            AP:HT:132+/18/24     115      da     56d:0h:53m:3s   N/A
    Admin-Eng-West    SMRAP  10.1.11.135  2            AP:HT:1/9/25.5       3            AP:HT:108+/18/24     115      da     57d:23h:2m:13s  N/A
    South_Wall_Fact   SMRAP  10.1.11.178  0            AP:HT:11/9/25.5      1            AP:HT:36+/18/22      115      da     56d:0h:54m:1s   N/A
    Stores            SMRAP  10.1.11.169  4            AP:HT:11/9/25.5      1            AP:HT:44+/18/21      115      da     42d:0h:42m:40s  N/A
    Canteen-TR1       SMRAP  10.1.11.133  2            AP:HT:11/9/25.5      8            AP:HT:52+/18/21      115      da     57d:23h:4m:44s  N/A
    Manuf_West        SMRAP  10.1.11.123  3            AP:HT:6/9/25.5       6            AP:HT:52+/18/21      115      da     56d:0h:53m:3s   N/A
    QADTRAIN          SMRAP  10.1.11.208  3            AP:HT:11/9/25.5      0            AP:HT:157+/18/24     115      da     2h:9m:10s       N/A
    Foyer             SMRAP  10.1.11.112  7            AP:HT:11/9/25.5      9            AP:HT:132+/18/24     115      da     57d:23h:2m:11s  N/A
    Manuf_east        SMRAP  10.1.11.124  1            AP:HT:11/9/25.5      1            AP:HT:149+/18/24     115      da     56d:0h:53m:3s   N/A

    Flags: 1 = 802.1x authenticated AP; 2 = Using IKE version 2;
           A = Enet1 in active/standby mode;  B = Battery Boost On; C = Cellular;
           D = Disconn. Extra Calls On; E = Wired AP enabled; F = AP failed 802.1x authentication;
           H = Hotspot Enabled; K = 802.11K Enabled; L = Client Balancing Enabled; M = Mesh;
           N = 802.11b protection disabled; P = PPPOE; R = Remote AP;
           S = AP connected as standby; X = Maintenance Mode;
           a = Reduce ARP packets in the air; d = Drop Mcast/Bcast On; u = Custom-Cert RAP;
           r = 802.11r Enabled

    Channel followed by "*" indicates channel selected due to unsupported configured channel.
    "Spectrum" followed by "^" indicates Local Spectrum Override in effect.

    Num APs:14

     

    Thanks



  • 16.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Feb 24, 2016 08:48 PM

    Do the motorolas operate on 2.4 AND 5ghz or just 2.4?



  • 17.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Feb 24, 2016 09:50 PM

    Majority of them are running only 2.4 there is only about maybe 1 or 2 that are set for both.

    We were thinking of setting some to just 5g and see if that makes a difference.

     

    Thanks



  • 18.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Feb 24, 2016 09:53 PM
    Do you have problems in the same areas?


  • 19.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Feb 24, 2016 10:01 PM

    Yeah so the area that seems to have the most problem interstingly probably has the closet deployment of aps.

     

    Now the location is in the warehouse one side of that area there is a Sealed Clean room which has foam sandwiched between two sheets of steel for its walls.

    Because of the signal blocking that material tends to cause there is an AP in the Clean room.

    Outside of the Cleanroom in the location where we seem to get most of the issues.

    there is about 2 other AP's that would just be intercepting each other.

     

    So a total of 3 AP's could cover this area the cleanroom has windows which would be letting a lot of the signal bleed out from within in that area.

     

    I am not sure if this helps.

     

    Cheers

     

     



  • 20.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Feb 24, 2016 10:07 PM

     

    If you can, please gather your logs.tar and pm them to me so that I can see what could possibly happening with your site.  It is quite possible that I see nothing and you would probably have to get a consultant in there to understand if something physical is happening with your site that would explain any of your issues.

     

    1) Logon to the Web UI of the controller(s)
    2) Go to Maintenance > Copy logs > Download Logs > and check :Include Technical support Information" and click on apply.
    3) Save this log to your system 
    4) Please email this file.



  • 21.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Feb 24, 2016 10:29 PM
    Well here is the attached Log

    Best regards,

    Anthony Duke
    Network Administrator

    [SMR]
    SMR Automotive Australia Pty Limited
    Sherriffs Rd │ Lonsdale 5160 │ Australia
    My contact details:
    Tel +61 (08) 8301-7726│ Fax +61 (08) 8384-7799
    anthony.duke@smr-automotive.com
    www.smr-automotive.com


    SMR is a member of Samvardhana Motherson Group

    Please don't print this email unless you really need to. This will preserve trees on our planet.

    @SMR Users : We welcome your comments and suggestions, so please feel free to email your comments, suggestions & feedback to SMR Global IT head at szabolcs.takacs@smr-automotive.com


    ________________________________

    The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus/trojan/worms/malicious code transmitted by this email. www.motherson.com


  • 22.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Feb 24, 2016 10:32 PM

    Nothing is attached.  

     

    Please email the logs.tar to cjoseph at arubanetworks.com

     

    Thank you.



  • 23.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Feb 28, 2016 05:52 PM

    Thanks for all of your help guys especially cjoseph.

    With all of the changes that have been suggested the word from the shop floor is that things have improved greatly.

    Thanks very much

     

    Cheers

     

    Sy



  • 24.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Feb 06, 2019 01:59 AM
    What did u change after sending email plz let me know


  • 25.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Feb 06, 2019 02:01 AM
    Sir what did u suggest to solve the problem


  • 26.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Apr 12, 2016 05:17 AM

    I'm having almost identical sounding issues with my Aruba setup and Motorola/Symbol MC70 units.

     

    We have a warehouse of ~20k sq ft with 4 access points currently (2x IAP 135 and 2x IAP 225).  Some of the settings mentioned in this thread don't seem to be available to me but where possible I've made amends but the issue remains.

     

    Is anyone able to offer any pointers?

     

    Thanks in advance!



  • 27.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Apr 12, 2016 05:46 AM

    TPottrell,

     

    Please PM me your email address so I can send you a link.  I want you to send me the tech support from your Virtual Controller, so I can see what is going on.



  • 28.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Apr 24, 2017 05:17 PM

    We too have a similar problem. We have 4 - model 215 running ver 6.4.4.4-4.2.3.1. They are controlled by Airwave.  We have 2 Motorola(now Zebra) MC9200's that disconnect at the same time (within a few seconds). In some cases these 2 devices will reconnect at the same time as well. Most of the time we reboot them and they come back online for a random period of time. We have had TAC support and have tried a multitude of changes. The funny thing is that we have 20 or so sites with the same core configs and devices where we aren't seeing this issue. Any help would be appreciated.



  • 29.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Apr 24, 2017 05:47 PM
    Interference?


  • 30.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Apr 24, 2017 06:16 PM

    Nothing that we or TAC have found. Would that show up in any of the log files? (We have sent "show tech" before and after disconnection to TAC) We have gone as far as broadcasting the SSID on only 1 channel on 1 AP. The devices stayed connected all weekend with no one in the office and then just after people started to arrive they both dropped off again. If the site was close it would be a much easier case but they are on an island in Alaska. We have sent a laptop to the site to connect it to the same SSID to see if it too disconnects at the same times but it hasn't arrived yet.  We did setup one AP as a spectrum Analyzer during a period of time last week and we had several disconnects but nothing showed up that looked concerning to anyone.



  • 31.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Apr 24, 2017 08:53 PM

    Do you have "broadcast filter ARP" configured in the advanced section of your SSID?



  • 32.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Apr 24, 2017 09:29 PM

    Yea, I enabled Broadcast Filter ALL after reading this post earlier today. They have stayed connected thus far. I'll let you know if they fail again. But I am hopefull. Sometimes we go a few days without failure but then both units fail together. I'll post back if they fail. Any commands I could capture before and after failure? Other than show tech?



  • 33.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    EMPLOYEE
    Posted Apr 24, 2017 09:31 PM

    Show tech would have all of the commands necessary.



  • 34.  RE: Constant dropouts for our Motorola/Symbol Scanners MC9090G

    Posted Apr 27, 2017 04:04 PM

    Hi Colin,

     

    We have stayed connected through the week. It would seem as though the last change made(Enable Broadcast Filter ALL) has resolved the issue. We made changes last time and we went for a couple weeks before the same behavior started to show up again.