Wireless Access

last person joined: 12 hours ago 

Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
Back to discussions
Expand all | Collapse all

Controller not Seeing AP's

This thread has been viewed 9 times

  • 1.  Controller not Seeing AP's

    Posted May 23, 2017 08:53 AM

    I know there are many other threads like this, but I have not found one that has helped me yet. Any assistance would be much appreaciated.

     

    We recently purchased a 7200 Aruba Controller and Access Points. I have so far been unable to get the controller to see the AP’s.

     

    Controller OS 6.4.3

     

    I have attempted to put the AP’s in the same broadcast domain at one point during testing. I also have configured dhcp with options 43 and 60. I also have a dns record for Aruba-Master. Currently the dhcp and dns entry point to my loopback address on the controller. Originally I did not have a loopback, and I am not sure if I needed one, but when I was having issues I found a document that referenced it, so I gave it a shot.

     

    Aruba-Master is resolving properly to the controller on my network. 
     
    I then connected to the console port on an AP and it seems that it is finding the controller: 
     
    APBoot 2.1.3.4 (build 56756)
    Built: 2016-10-05 at 10:14:25

    Model: AP-30x
    DRAM:  512 MiB
    Flash: Detected MX25R3235F: total 4 MiB
    NAND:  128 MiB
    PCIE0 link up
          dev fn venID devID class  rev    MBAR0    MBAR1    MBAR2    MBAR3
          00  00  168c  0040 00002   00 00000004 00000000 00000000 00000000
    Power: 802.3af POE
    Net:   eth0
    Radio: qca9990#0, ipq4029#1
    Reset: cold
    FIPS:  passed

    Hit <Enter> to stop autoboot:  0
    Checking image @ 0x0
    Invalid image format version: 0x0
    Checking image @ 0x2000000
    Copying image from 0x84000000

    Image is signed; verifying checksum... passed
    SHA2 Signature available
    Signer Cert OK
    Policy Cert OK
    RSA signature verified using SHA2.
    Uncompressing Kernel Image ... OK
    [    0.000000]
    [    0.000000] Aruba Networks
    [    0.000000] ArubaOS Version 6.5.1.0 (build 56234 / label #56234)
    [    0.000000] Built by p4build@lesbos on 2016-08-25 at 00:27:50 PDT (gcc version 4.6.3)
    [    0.000000]
    [    0.000000] CPU: ARMv7 Processor [410fc075] revision 5 (ARMv7), cr=10c5387d
    [    0.024247] SMP: Total of 4 processors activated (384.00 BogoMIPS).
    [    0.054686] i2c-gpio driver registered
    [    5.459568] 3 ofpart partitions found on MTD device 7980000.qcom,nand
    [    5.524218] Creating 3 MTD partitions on "7980000.qcom,nand":
    [    5.592972] 0x000000000000-0x000002000000 : "aos0"
    [    5.691714] 0x000002000000-0x000004000000 : "aos1"
    [    5.777922] 0x000004000000-0x000008000000 : "ubifs"
    [    5.919930] m25p80 spi0.0: found mx25r3235f, expected n25q128a11
    [    6.063401] Found AT97SC3203 on i2c_1.8
    [    6.102360] Key type dns_resolver registered
    [    6.147907] Registering SWP/SWPB emulation handler
    [    7.896551]
    Starting Kernel SHA1 KAT ...
    [    7.931021] Completed Kernel SHA1 KAT
    [    7.977906] Starting Kernel HMAC-SHA1 KAT ...
    [    8.028021] Starting Kernel DES KAT ...[    8.073773] Completed Kernel DES KAT
    [    8.117502] Starting Kernel AES KAT ...
    [    8.161279] Completed Kernel AES KAT
    [    8.161279]
    [    8.224804] Starting Kernel AESGCM KAT ...
    [    8.271625] Completed Kernel AESGCM KAT
    [    8.320867] Completed Kernel HMAC-SHA1 KAT
    AP-type has_ble_support: ONBOARD.
    Domain Name: arubanetworks.com
    No panic info available
    Writing /dev/ttyMSM1 into /tmp/ble_port
    Enabling ble_daemon via nanny
    [   14.460685] edma module_init
    [   15.132203] drvlog_mod: module license 'Proprietary' taints kernel.
    [   15.194801] Disabling lock debugging due to kernel taint
    Starting watchdog process...
    Getting an IP address...
    [   19.506785] bond0: GMAC Link is up with phy_speed=1000
    10.46.152.5 255.255.255.0 10.46.152.1
    Running ADP...Done. Master is 10.46.110.35
    AP rebooted caused by cold HW reset(power loss)
    shutting down watchdog process (nanny will restart it)...

           <<<<<       Welcome to the Access Point     >>>>>

    ~ # ping 10.46.110.35
    PING 10.46.110.35 (10.46.110.35): 56 data bytes
    64 bytes from 10.46.110.35: icmp_seq=0 ttl=63 time=0.8 ms
    64 bytes from 10.46.110.35: icmp_seq=1 ttl=63 time=0.4 ms
    64 bytes from 10.46.110.35: icmp_seq=2 ttl=63 time=0.4 ms
    64 bytes from 10.46.110.35: icmp_seq=3 ttl=63 time=0.4 ms
    ^C
    --- 10.46.110.35 ping statistics ---
    4 packets transmitted, 4 packets received, 0% packet loss
    round-trip min/avg/max = 0.4/0.5/0.8 ms
     
     
    The AP appears to be looking at the correct address for the master (10.46.110.35) You can see at the bottom I was able to ping my controller without issue. I can also ping the AP from the controller. However there still are not any AP's available to provision.
     
    Currently I have disabled control plane security. I have verified I have licenses available. I will attach pictures showing some of the config. I am not sure what I am missing in order to get these two to talk to each other. Both the controller and ap are plugged into cisco switches. I am not sure if something there could be getting in the way, but since they can see each other on the network I assumed I was good. The controller is connected through a trunked port channel with all of the vlans allowed that we plan on using. I have tried various configs with the ap, but currently it is set as an access port.
     
    I am not sure what the next step would be to seeing where my problem might be.
     
    Thanks in advance for any assistance.
     


  • 2.  RE: Controller not Seeing AP's

    EMPLOYEE
    Posted May 23, 2017 09:20 AM

    I would type "show log system 50" on the commandline to see if there is a problem.  At minimum, the controller should be able to see APs in the same VLAN.



  • 3.  RE: Controller not Seeing AP's

    Posted May 23, 2017 09:33 AM

    Thanks for the quick response. I am definitely getting some errors. 

     

    May 23 09:29:05 :305059: <WARN> |stm| Version (null) is not compatible with AP 34:fc:b9:ca:a5:70 with type AP-UNKNOWN, mac 34:fc:b9:ca:a5:70
    May 23 09:29:05 :399803: <ERRS> |stm| An internal system error has occurred at file sapm_ap_mgmt.c function sapm_get_img_build_version_str lin e 10238 error stat /mswitch/sap/ipq40xx.ari failed: No such file or directory.

     

    It looks like this keeps showing up. Is there a problem with the AP I am using?

     

     



  • 4.  RE: Controller not Seeing AP's
    Best Answer

    EMPLOYEE
    Posted May 23, 2017 09:55 AM
    The minimum version for the 305 access point is 6.5.1.0 according to the ap-305 datasheet.


  • 5.  RE: Controller not Seeing AP's

    Posted May 23, 2017 10:27 AM

    Great info. I will update and post back if this solves the issue.

     

    Thank you.