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Contributor II

Controller redirect pop up stuck

Some of our users are experiencing issue where they can't get rid of the controller pop up window. The address in the browser to our controller is this:
https://securelogin.eu.rabobank.com/cgi-bin/login?cmd=popup
It doesn't happen on every browser, mainly Chrome, if you close the window down manually everything is okay. But with 100's of users that's a non starter. They connect and authentic on ClearPass ok, they are then redirected and "appear" to get stuck when being redirected to the controller because this window is displayed. How can I get rid of it?

Thanks
Guru Elite

Re: Controller redirect pop up stuck

Screenshot, please?

 

On the WLAN controller, you can go to Configuration> Security> Authentication> L3 Authentication> Captive Portal Authentication Profile.  Select your Captive Portal Profile and Uncheck Logout Popup Window:

Screenshot 2018-03-28 at 01.24.56.png


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Contributor II

Re: Controller redirect pop up stuck

Thanks, didn't notice that. Ive re-registered and dont appear to have the issue anymore, I'll get the team to monitor. It would only happen during self registration/web auth as after that we employ mac auth using endpoint repository on clearpass.

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