Wireless Access

After upgarde Aruba 3400 (6.4.4.5) I have some access points can't join controller

x.x.x = Master

y.y.y = local

i try to clearos+Factory_reset+new provision but still can't join controller, You can help me ?

Log error

eth0  RGMII  100Mbps  full duplex
asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x for heartbeat tunnel.
asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x.x for heartbeat tunnel.
asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from x.x.x.x for heartbeat tunnel.

Enet:0 port:0 down

Enet:0 port0 up
eth0  RGMII  100Mbps  full duplex
asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from y.y.y.y for heartbeat tunnel.
asap_gre_ipv4_err: Received ICMP (DEST_UNREACH, PROT_UNREACH) from y.y.y.y for heartbeat tunnel.

What model access points?

Dear cjoseph

Aruba AP115  (APIN0115)

Do you have enough ip addresses?  That error could occur if the AP has a duplicate ip address.

no duplicate ip address. before upgrade ap can join to controller, after upgrde  ap can't join and alert error log.

Can I ask why you are upgrading?

Customer request, I dont know why.

The error message only indicates that there is a communication problem between the AP and the controller.  It could be a range of things.  How many access points does that controller have?

- 61 AP

- 3 AP fail

-License support 64

Type "show log system 50" on the controller to see if there is a relevant message.

Daer cjoseph

Mar 28 01:26:02 :311004:  <WARN> |AP test@10.1.50.122 sapd|  Missed 8 heartbeats; rebootstrapping                                                                                      
Mar 28 01:30:43 :311004:  <WARN> |AP test@10.1.50.122 sapd|  Missed 8 heartbeats; rebootstrapping                                                                                       
Mar 28 01:41:06 :311004:  <WARN> |AP test@10.1.50.122 sapd|  Missed 8 heartbeats; rebootstrapping                                                                                      
Mar 28 01:45:19 :311004:  <WARN> |AP test@10.1.50.122 sapd|  Missed 8 heartbeats; rebootstrapping                                                                                      
Mar 28 02:17:32 :311004:  <WARN> |AP test@10.1.50.122 sapd|  Missed 8 heartbeats; rebootstrapping                                                                                     
Mar 28 02:24:12 :311004:  <WARN> |AP test@10.1.50.122 sapd|  Missed 8 heartbeats; rebootstrapping
Mar 28 02:53:43 :311004:  <WARN> |AP test@10.1.50.122 sapd|  Missed 8 heartbeats; rebootstrapping
Mar 28 04:01:10 :311004:  <WARN> |AP test@10.1.50.122 sapd|  Missed 8 heartbeats; rebootstrapping
Mar 28 04:05:06 :311004:  <WARN> |AP test@10.1.50.122 sapd|  Missed 8 heartbeats; rebootstrapping
Mar 28 04:18:26 :311004:  <WARN> |AP test@10.1.50.122 sapd|  Missed 8 heartbeats; rebootstrapping
Mar 28 04:21:05 :305061:  <WARN> |stm|  sapm_gap_rcv_master_update: Received Resync msg with Resync_all 0 Num Resync APs 1
Mar 28 04:21:05 :305061:  <WARN> |stm|  sapm_gap_process_master_ap_resync_req: Process Resync req - AP test with MAC 18:64:72:c2:bb:64 added to resync_pending
Mar 28 04:21:05 :305061:  <WARN> |stm|  sapm_gap_lms_cleanup_ap_sync_data: Adding Resync pending AP test to update list
Mar 28 20:51:16 :305061:  <WARN> |stm|  sapm_gap_rcv_master_update: Received Resync msg with Resync_all 0 Num Resync APs 1
Mar 28 20:51:16 :305061:  <WARN> |stm|  sapm_gap_process_master_ap_resync_req: Process Resync req - test with MAC 18:64:72:c2:bb:64 added to resync_pending
Mar 28 20:51:16 :305061:  <WARN> |stm|  sapm_gap_lms_cleanup_ap_sync_data: Adding Resync pending AP test to update list

Trace the path between those access points and the controller and find out what could be causing congestion.  I saw that your access points are only on 10/100 ports.  If everything (including the controller) is on 10/100 ports, that might not be enough to sustain the bandwidth.  You might need a gigabit ethernet port.