Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Guest portal with Clearpass - Issue with redirection

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  • 1.  Guest portal with Clearpass - Issue with redirection

    Posted Jan 08, 2018 08:47 AM

    Hello,

     

    I have an issue on an infrastructure guest with an Aruba Instant (version 6.4.4.8-4.2.4.9_61734).

    We are well redirected to the guest portal managed by the ClearPass, but when we set our username and password, we are not authenticated but redirected again to the guest portal, as a loop ...

     

    Do you know where we can find something that could help us troubleshooting ? We are starting with Aruba guest portal on a ClearPass so we don't really know where to start.

     

    Thank you.



  • 2.  RE: Guest portal with Clearpass - Issue with redirection

    MVP EXPERT
    Posted Jan 08, 2018 08:54 AM

    Do you see any entries within CPPM Access Tracker for rejections? Is the Username and Password supplied accepted by CPPM?



  • 3.  RE: Guest portal with Clearpass - Issue with redirection

    Posted Jan 08, 2018 12:08 PM

    Yes we see the user is well accepted, but we're redirected again to the guest portal... And then we set again the credentials, and we see a 2nd acceptation on the tracker, but we are still redirected to the guest portal. It looks like the Aruba instant is not redirecting the client after setting the credentials ...



  • 4.  RE: Guest portal with Clearpass - Issue with redirection

    Posted Jan 09, 2018 04:24 AM

    Now we cannot see the trackers anymore...



  • 5.  RE: Guest portal with Clearpass - Issue with redirection

    EMPLOYEE
    Posted Jan 08, 2018 08:54 AM
    Is your ClearPass server group defined in the captive portal profile?


  • 6.  RE: Guest portal with Clearpass - Issue with redirection

    Posted Jan 08, 2018 12:09 PM

    Hi,

     

    Yes it is.