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Guru Elite

Re: How to activate IAP-275 once it's moved to a controller

You should reach out to TAC.  They will have to determine if this is a misconfiguration or a bug.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Contributor I

Re: How to activate IAP-275 once it's moved to a controller

How do I get in touch with TAC? 

Guru Elite

Re: How to activate IAP-275 once it's moved to a controller

Information is here:  http://www.arubanetworks.com/support-services/contact-support/


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Contributor I

Re: How to activate IAP-275 once it's moved to a controller

Thank you.  When we come to find out why I am having this issue I will post again so others will know if they are having the same issue what the resolution was.

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Frequent Contributor II

Re: How to activate IAP-275 once it's moved to a controller

Are you using a PoE+ switch or PoE+ injector? (802.3at)

 

If its on a PoE+ switch, is LLDP enabled on the switch?

 

Look at "show ap debug system-status | include POE" to see if the radios are disabled because of lack of PoE+


ACMX#255 | ACDX#742 | ACCX#746 | AMFX#25 | ACMP | ACCP | AWMP
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Aruba Employee

Re: How to activate IAP-275 once it's moved to a controller

In Addition to what Arjan Suggested about checking the power, Could you also check the Country codes on both the devices?

 

On the controller : 

# show country

 

On the IAP : 

show country-codes

Contributor I

Re: How to activate IAP-275 once it's moved to a controller

I checked country codes and both say US.  I enabled LLDP and got no change. 

 

I tried another IAP-275 to make sure I didn't have a faulty device and got the same results.  So that leads me to believe I am doing something wrong.

Once I convert it to the mobility controller, I find it and select provision.

In the provision screen, I drop it in the right AP Group, then scroll to the bottom to rename the AP.  Unlike the AP-225, there are extra lines that I wonder if I need to add anything there.  Here is a screen shot of those extra lines:

 

Here is the W-AP225(I am having no issue with these)

225.pngW-AP225I cannot get the radios enabled on the IAP-275provision.pngIAP-275

Contributor I

Re: How to activate IAP-275 once it's moved to a controller

So this turned out to be a power deficientcy.  I had to log into the cisco switch to adjust the power output.  The default power on the cisco switch is set to 15.4 watts and 23.5 watts is needed.  I adjusted the power to the max (30 watts) and it solved the issue.

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