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How to enable POP UP in Apple devices for Captive Portal

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  • 1.  How to enable POP UP in Apple devices for Captive Portal

    Posted Feb 10, 2016 02:07 AM

    Hi Guys,

     

     

    I have problem with Apple devices when I access the SSID there is no Popup for the captive portal but when I use the Android devices it has.

     

    Thanks for helping. =)

     

     

    Bien



  • 2.  RE: How to enable POP UP in Apple devices for Captive Portal

    EMPLOYEE
    Posted Feb 10, 2016 02:57 AM

    is this Aruba Instant, or Controller-Based wireless?

     



  • 3.  RE: How to enable POP UP in Apple devices for Captive Portal

    Posted Feb 10, 2016 03:05 AM

    Hi Colin,

     

     

    I'm not sure if this is Aruba Instant or Controller-based wireless. My setup here is I have Aruba Mobility Controller Model Aruba650 Version 6.3.1.2.

     

     

    Regards,

    Bien



  • 4.  RE: How to enable POP UP in Apple devices for Captive Portal

    EMPLOYEE
    Posted Feb 10, 2016 03:26 AM

    Okay.

     

    What method was used to create the captive portal, and what is the initial role ACL?

     



  • 5.  RE: How to enable POP UP in Apple devices for Captive Portal

    Posted Feb 10, 2016 03:34 AM

    Hi Colin,

     

     

    See the ACL below.

    cna.JPG

     

     

    cna.JPG

     

     

    Regards,

    Bien

     

     



  • 6.  RE: How to enable POP UP in Apple devices for Captive Portal

    Posted Feb 10, 2016 03:50 AM

    Hi Colin,

     

     

    And my initial role is "logon".

     

     

    Regards,

    Bien



  • 7.  RE: How to enable POP UP in Apple devices for Captive Portal

    EMPLOYEE
    Posted Feb 10, 2016 04:50 AM

    On the commandline, what is the output of "show rights logon"?



  • 8.  RE: How to enable POP UP in Apple devices for Captive Portal

    Posted Feb 10, 2016 05:16 AM

    Hi Colin,

     

     

    Here's the output of show right "****-***-logon".

    cna3.png

    cna4.png

    Thanks for helping,

    Bien

     

     



  • 9.  RE: How to enable POP UP in Apple devices for Captive Portal

    EMPLOYEE
    Posted Feb 10, 2016 05:19 AM

    What is the purpose of the apple cna acl?

     



  • 10.  RE: How to enable POP UP in Apple devices for Captive Portal

    Posted Feb 10, 2016 05:35 AM

    Hi Colin,

     

     

    Using iPhone we expereinced no popup and based in our researched we have to whitelist some of apple domains thats why we have apple cna ACL but when tested there is not popup happen.

     

    Let me know if there is wrong or missing in my config.

     

     

    Thanks,

    Bien 



  • 11.  RE: How to enable POP UP in Apple devices for Captive Portal

    EMPLOYEE
    Posted Feb 10, 2016 05:43 AM

    Please create another Captive Portal using the WLAN wizard and see if that fixes your issue.  I don't know what your ACL is...



  • 12.  RE: How to enable POP UP in Apple devices for Captive Portal

    EMPLOYEE
    Posted Feb 10, 2016 07:39 AM
    The apple destinations need to be unreachable for the CNA to pop up. Remove the Apple acl you added. 

    Sent from Nine


  • 13.  RE: How to enable POP UP in Apple devices for Captive Portal

    Posted Feb 16, 2016 08:56 AM

    Hi,

     

    are you using HTTP or HTTPS?

    When using HTTPS, the Apple Device will check the certificate of the Captive Portal.

    When it is not valid, then it wont open the Captive Portal Assistant.