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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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How to get UCC data all the time?

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  • 1.  How to get UCC data all the time?

    Posted Oct 26, 2015 07:03 AM

    Hi all,

     

    I would like to know how interpret data from UGC Dashboard. I use a voice application on my aruba infrastructure. Sometimes the calls are qualified with  the state "failed" in the dashboard even if the calls were successful.Occasionnaly, the calls are qualified with the state "success" and UCC score and quality values. Is it possible to get these useful information all the time (Success State and UCC score and quality) in order to troubleshooting voice calls over WiFi?

    Thanks you!! :)

     

     



  • 2.  RE: How to get UCC data all the time?

    EMPLOYEE
    Posted Oct 26, 2015 07:06 AM

    Which UCC application are you using?

     



  • 3.  RE: How to get UCC data all the time?

    Posted Oct 26, 2015 07:09 AM

    Cjoseph,

     

    The application used is Cisco Jabber.

     

    Best regards



  • 4.  RE: How to get UCC data all the time?

    EMPLOYEE
    Posted Oct 26, 2015 08:02 AM

    Jabber is a brand name for Cisco UCC.  The question is, are you using voice/video?  Is it using SIP or SCCP?  Is it encrypted or unencrypted?  The answer to these questions will determine if the calls status/quality can be recorded or reported.



  • 5.  RE: How to get UCC data all the time?

    Posted Oct 26, 2015 10:34 AM

    The application is used for voice? It use SIP and  it is encrypted.



  • 6.  RE: How to get UCC data all the time?

    EMPLOYEE
    Posted Oct 26, 2015 10:42 AM

    I do not believe we can get detailed call information from encrypted SIP sessions.



  • 7.  RE: How to get UCC data all the time?

    Posted Oct 26, 2015 11:14 AM

    I am sorry, I think I did not understood your question about encryption. Only the ESSID is encrypted. I don't think SIP sessions are encrypted.
    One time, we got detailed information as you can see in the screenshot

    Capture1.JPG



  • 8.  RE: How to get UCC data all the time?

    EMPLOYEE
    Posted Oct 26, 2015 11:16 AM
    OK. If the sip sessions are not encrypted, we should get a great deal of information about calls. What are you missing?


  • 9.  RE: How to get UCC data all the time?

    EMPLOYEE
    Posted Oct 26, 2015 11:20 AM
    Okay, reading your email, you said that some are failed. What version. Of ArubaOS are you running?


  • 10.  RE: How to get UCC data all the time?

    Posted Oct 26, 2015 11:26 AM

    Most of the time we don't get these information as you can see in this screenshot.

    Capture2.JPG

     

    There is a particular configuration to get all the information?

     

    Thank you



  • 11.  RE: How to get UCC data all the time?

    Posted Oct 26, 2015 12:03 PM

    We are running ArubaOS 6.4.2.12.