Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Howto create the tech-support.log

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  • 1.  Howto create the tech-support.log

    Posted Dec 08, 2011 08:09 PM

    How can we backup the configuration and more importantly the information to supply to tech support such as the

    var/log/oslog/tech-support.log  and other log files to your management PC, through GUI and or CLI?



  • 2.  RE: Howto create the tech-support.log

    Posted Dec 08, 2011 08:41 PM

    YOu could script that every night at 2:00am a script logs into the controller via SSH and tar's up the files, then at 2:10am logs into the controller and ftp or tftp's the files off to x machine... One SW package that i have heard of is Kiwi CatTools



  • 3.  RE: Howto create the tech-support.log

    Posted Dec 08, 2011 09:02 PM

     

    Cool, but could you please remind me how to create the tar file which contains all the logs, specifically the files for tech-support?

     

     



  • 4.  RE: Howto create the tech-support.log
    Best Answer

    Posted Dec 08, 2011 09:22 PM
      |   view attached

    CLI = tar logs tech-support

     

    GUI see attached file, don't forget to chect the box outlined in red



  • 5.  RE: Howto create the tech-support.log

    Posted Dec 08, 2011 09:24 PM

    Thanks so much



  • 6.  RE: Howto create the tech-support.log

    Posted Dec 08, 2011 09:46 PM

    You are very welcome. 



  • 7.  RE: Howto create the tech-support.log