Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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I have an AP215 connected to a 620 controller and the AP reboots every few hours.

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  • 1.  I have an AP215 connected to a 620 controller and the AP reboots every few hours.

    Posted Dec 02, 2015 11:57 AM

    I have an AP 215 that is connected to a 620 controller.  I also have two 115's and one 105 connected to this controller.  The problem is that the 215 AP seems to reboot every few hours; is there a compatibility issue with using the AP215 on a 620 controller?

     

    Has anyone else encountered this?



  • 2.  RE: I have an AP215 connected to a 620 controller and the AP reboots every few hours.

    Posted Dec 02, 2015 12:18 PM
    What version AOS are you running on the controller?
    The 215 requires AOS 6.4.2.x


  • 3.  RE: I have an AP215 connected to a 620 controller and the AP reboots every few hours.

    Posted Dec 02, 2015 03:40 PM

    I am running version 6.4.2.8



  • 4.  RE: I have an AP215 connected to a 620 controller and the AP reboots every few hours.

    Posted Dec 02, 2015 03:52 PM
    Can you verify the following:
    - Do you have enough licenses
    - No Layer 1 issues (Check patch cord) or PoE issues
    - run the show log system | include <AP Name or AP Mac> and see if theres an log related to the reboots
    - Console into the AP and see what's going
    -


  • 5.  RE: I have an AP215 connected to a 620 controller and the AP reboots every few hours.

    Posted Dec 02, 2015 04:35 PM

    A little more from the controller logs...

     

    Nov 25 16:31:49  nanny[1854]: <303030> <ERRS> |AP Br1 Upstairs SW Conf Room@172.16.0.206 nanny|  Attempting to transfer core of /aruba/bin/sapd [pid 28014] to server 172.16.0.254
    Nov 25 16:31:49  nanny[1854]: <303070> <ERRS> |AP Br1 Upstairs SW Conf Room@172.16.0.206 nanny|  Critical process /aruba/bin/sapd [pid 28014] DIED, process marked as RESTART
    Nov 25 16:31:49  nanny[1854]: <303083> <ERRS> |AP Br1 Upstairs SW Conf Room@172.16.0.206 nanny|  Process /aruba/bin/sapd was restarted 8 time(s); no more restarts.
    Nov 25 16:31:49  nanny[1854]: <303086> <ERRS> |AP Br1 Upstairs SW Conf Room@172.16.0.206 nanny| Process Manager (nanny) shutting down - AP will reboot!
    Nov 25 16:31:49  nanny[30789]: <303086> <ERRS> |AP Br1 Upstairs SW Conf Room@172.16.0.206 nanny| Process Manager (nanny) shutting down - AP will reboot!
    Nov 25 16:32:54  nanny[1874]: <303022> <WARN> |AP Br1 Upstairs SW Conf Room@172.16.0.206 nanny|  Reboot Reason: AP rebooted Wed Nov 25 16:31:49 CST 2015; Critical process /aruba/bin/sapd [pid 28014



  • 6.  RE: I have an AP215 connected to a 620 controller and the AP reboots every few hours.

    EMPLOYEE
    Posted Dec 02, 2015 04:43 PM

    That is an access point crash.  I would get in contact with TAC to report it to see if it is fixed.  Your train of code is up to 6.4.2.14, so you could try to upgrade to that, but it is best that TAC gets the crash file to see if it is already fixed, or it is new.



  • 7.  RE: I have an AP215 connected to a 620 controller and the AP reboots every few hours.

    Posted Dec 03, 2015 02:15 PM

    Thanks, I opened a TAC case today.  I will try to remember to put the results of the case here.  (i.e. let everyone know if it's fixed in another AOS version).