Wireless Access

New Contributor

IAP Connection Problem

Hello Guys,


We've just bought 5 IAP-204. But strangely our users keep getting disconnected from wireless network constantly.


I did followed some advises which is mentioned in this portal but it seems not improved very much.


In the attached documents I'm sharing some of the outputs in IAPs. Can you provide me some guidance here.



New Contributor

Re: IAP Connection Problem

Attached files are in this post.

MVP Guru

Re: IAP Connection Problem

What version do you have installed ?

Did you opened a TAC case in parallel?
Thank you

Victor Fabian
Lead Mobility Architect @WEI
New Contributor

Re: IAP Connection Problem is installed. 


And Yes, I opened also a case in TAC. But if someone can suggest quickier than TAC i would appriciate it.

Guru Elite

Re: IAP Connection Problem

@radiohead wrote:

Attached files are in this post.



Based on what I see in your configuration, try this:


In the ARM profile:  http://www.arubanetworks.com/techdocs/Instant_41_WebHelp/InstantWebHelp.htm#UG_files/ARM/Configuring_ARM-Features.htm


- Make the Minimum Transmit Power 12

- Make the Maximum Transmit Power 18

- Uncheck 80mhz support


In the SSID:  http://www.arubanetworks.com/techdocs/Instant_41_WebHelp/InstantWebHelp.htm#UG_files/CaptivePortal/ConfWLANGuest.htm?


- Make sure Broadcast Filtering is set to "all".


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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New Contributor

Re: IAP Connection Problem



I followed your suggestions. And I will be able to share the results Monday since it is Friday and working hours is about the end. Thanks for your quick reply.

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