Wireless Access

Occasional Contributor II

MSR Password Recovery??

I have an MSR 2000 that I cannot access past the login screen because I don't know the password. Is there a way to default the MSR back to factory settings without logging into it?

Re: MSR Password Recovery??



Per the user guide, there is a factory reset procedure intended for devices that are up on poles and not easily reached.


You hard cycle the power 6 times - waiting for the device to fully boot each time (as indicated by the status lights).


On the 7th cycle the unit should boot up with a factory default configuration.


You can also open a TAC case and a TAC engineer can help get you in if there is remote access to the device.


Occasional Contributor II

Re: MSR Password Recovery??

Thank you very much.

Aruba Employee

Re: MSR Password Recovery??


So in general there is no password recovery of an MSR like a controller?  The only option is to blow out the config?


Guru Elite

Re: MSR Password Recovery??


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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