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Occasional Contributor II

Master controller AP database not updating

Hello,

- In my environment i have a master controller and 7 local controllers.

-  I have run into an issue where the master controller ap database shows access points to be in group A when they are really in group Z (as reported by the local controller ap database).

- The master controller also reports a specific AP to be down where as the local controller reports this AP to be up.

- If I select an AP on the master to reprovision, it has the correct group A selected by default already.

 

I seem to be having this issue with only 1 of the local controllers. Configurations are synched.

 

 

 

Any tips on where I can look to troubleshoot this issue?  

 

Thanks,

Matt 

Guru Elite

Re: Master controller AP database not updating

What version of ArubaOS is this?  Are all controllers on this version?

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Occasional Contributor II

Re: Master controller AP database not updating

Hi,

The master and all local controllers are running 6.1.3.0_32142

 

~Matt 

Aruba Employee

Re: Master controller AP database not updating

How many APs are on the local controllers and how many SSIDs are in use on each AP?

Occasional Contributor II

Re: Master controller AP database not updating

Depending on where the AP is there will be 2 or 3 SSIDs on the access point.  The affected groups only have 2 SSIDs.

 

master
=======================================================
Total AP Licenses : 648
AP Licenses Used : 17


LOCAL 1 -- the one with the issue
=======================================================
Total AP Licenses : 512
AP Licenses Used : 198


LOCAL 2
=======================================================
Total AP Licenses : 640
AP Licenses Used : 399


LOCAL 3
=======================================================
Total AP Licenses : 512
AP Licenses Used : 105


LOCAL 4
=======================================================
Total AP Licenses : 512
AP Licenses Used : 227


LOCAL 5
=======================================================
Total AP Licenses : 640
AP Licenses Used : 387


LOCAL 6
=======================================================
Total AP Licenses : 512
AP Licenses Used : 194


LOCAL 7
========================================================
Total AP Licenses : 512
AP Licenses Used : 401

 

Aruba Employee

Re: Master controller AP database not updating

You are under the published limits for the master (assuming it's an M3), so you shouldn't be seeing scalability issues.  I can't say for sure it will fix it, but 6.1.3.3 has a TON of resolved issues, so it might be worth upgrading.  If the problem persists, a TAC case would be the next step.

 

OR.. you can open a TAC case now and see if they can either fix the issue or give you a definitive answer whether 6.1.3.3 will address this issue.

Occasional Contributor II

Re: Master controller AP database not updating

Thanks for the advice.

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