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Occasional Contributor I

Mobility Master and Mobility Controller

 Hi everyone. First of all, I am sorry if this question has already been asked.
But couldn't find the solution. Our company has bought Aruba Mobility Controller and Mobility Master
virtual appliance. We got licences. But I cannot find any downloadable link to get these products.
I have signed up on support.arubanetworks.com with the corporative email address.
But when I try to log in, it says "service contract missing".
So, my question is, how can I get the images of Mobility Master and Mobility Controller to install on VMware?

MVP Guru

Re: Mobility Master and Mobility Controller

Edit - You will need a valid service contract to be associated to the email you have registered. Give TAC a call to correct if needed.


ACMP, ACSA, ACDX #985
If my post addresses your query, give kudos:)
MVP Guru

Re: Mobility Master and Mobility Controller

Did you try to register into the portal using the serial number of the mobility controller

Did you register the licenses under your email account ? If not you may need to register using that other account



Thank you

Victor Fabian

Pardon typos sent from Mobile
Thank you

Victor Fabian
Lead Mobility Architect @WEI
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
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Occasional Contributor I

Re: Mobility Master and Mobility Controller

thanks for replies. I was able to login with the service contract number after the distributor gave me.

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