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Not able to see any ssid depending on device used

We are using iap and we're not able to see ssid depending on device used but in my phone all ssids are visible but from my laptop its not there. both my devices are 5g and 2.4g capable please help

Guru Elite

Re: Not able to see any ssid depending on device used

Which device cannot see any SSID?


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Re: Not able to see any ssid depending on device used

my lenovo thinkpad e480. Device is capable of 2.4 and 5ghz

Re: Not able to see any ssid depending on device used

My lenovo e480. my iphone is able to see all ssid and my colleague's is able to see all ssid using lenovo e480. My iphone is able to see all ssid. were  using the same model of laptop but he is able to see all ssid. Were using 8.5.0.2 os for iap

Guru Elite

Re: Not able to see any ssid depending on device used

What wireless card does your Lenovo have in it?


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Re: Not able to see any ssid depending on device used

Intel Dual Band Wireless AC 3165 ver 19.51.12.3.

Frequent Contributor I

Re: Not able to see any ssid depending on device used

Have you look at the driver settings? Are both laptops running the same chipset and the same driver?


Sent from VMWare Boxer.

Re: Not able to see any ssid depending on device used

Aside from the driver is there any possible configuration adjustment for my laptop to detect the ssid?

Guru Elite

Re: Not able to see any ssid depending on device used

What access point?

 

What channel is the access point on?  That card might not be scanning the channels that your access point is on.  https://ark.intel.com/content/www/us/en/ark/products/89450/intel-dual-band-wireless-ac-3165.html


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.4 User Guide
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Airheads Knowledgebase
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Re: Not able to see any ssid depending on device used

Aruba access point 535

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