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Guru Elite

Re: PEF Licensing Disappears After Reboot

I will say that an Aruba license is not meant to be applied to a Dell Controller.  The serial numbers are different, so I don't know how you registered the certificate ID and then applied it.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Frequent Contributor I

Re: PEF Licensing Disappears After Reboot

My apologies Colin the licenses were 'purchased' from Dell but the license keys I received came from Aruba. Nevertheless I dont really understand the position from either side (Dell or Aruba)...so far neither side is willing to help resolve the issue.

Guru Elite

Re: PEF Licensing Disappears After Reboot

Are the license keys the only thing that disappears? Does the time stay correct?

*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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MVP Expert

Re: PEF Licensing Disappears After Reboot

Hi Tim,

 

Did you perform one of the following steps post adding licenses:

 

1. Execute the command "wr mem" from CLI

2. Clicked on "Save configuration" option from WebUI.

Frequent Contributor I

Re: PEF Licensing Disappears After Reboot

No issue with losing the time or anything else I can see. The AP & POE licensing stays as well.

Frequent Contributor I

Re: PEF Licensing Disappears After Reboot

Yes I have tried the WebUi, WebUI wizard and the CLI always saving the config and all with the same results.

Frequent Contributor I

Re: PEF Licensing Disappears After Reboot

One thing I haven't tried is a factory reset just not sure that would change anything as I would need to restore the config anyway. Would it make any sense to go back to a previous OS version? I have 6.2.1.9 on partition 1

Frequent Contributor I

Re: PEF Licensing Disappears After Reboot

By chance does Aruba offer single incident support?

MVP Expert

Re: PEF Licensing Disappears After Reboot

Hi Tim,

 

Please open a TAC ticket as this could be firmware related issue as well.

Frequent Contributor I

Re: PEF Licensing Disappears After Reboot

Thank you for your response. The unit is currently not under any maintenance/warranty agreement and is a Dell branded unit. Dell will not warranty the unit nor will their 3rd party service provider.

 

Does Aruba do per incident support? Would they support a Dell branded unit?

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