Wireless Access

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Occasional Contributor I

Problems connecting iPhone 11 (only!) to AP515

Does anyone here recognize a problem with connecting iPhone 11, previous models work just fine on same SSID, to AP515? The clients can connect using the right password (PSK) but won't get an IP address. I can see the client in MM under "clients" with only their MAC address. 

 

MM is acting DHCP server in my environment.

 

Please supply any commands I can run to troubleshoot, I am still very new to Aruba platform(s). 


Accepted Solutions
Occasional Contributor I

Re: Problems connecting iPhone 11 (only!) to AP515

Ok, so for future reference. Our version of ArubaOS is 8.5.03. In this version, the "high efficiency profile" is not compatiable with iPhone 11. Turning off the HEP restored full connectivity for the devices. The problem is reported to have been resolved in version 8.5.05.

View solution in original post


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Guru Elite

Re: Problems connecting iPhone 11 (only!) to AP515

There is a possible issue.  If you can disable 802.11r and 802.11k, we can see if that still keeps you from connecting.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.5 User Guide
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Occasional Contributor I

Re: Problems connecting iPhone 11 (only!) to AP515

Hi! Since I am new to Aruba, I'll describe what I did. I went to System | Profiles | Wireless LAN | and then checked under 11k and 11r and none of them appear to be configured. "Advertise Capability" is not ticked. I would assume that means they are not in use. 

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Guru Elite

Re: Problems connecting iPhone 11 (only!) to AP515

Okay.  You should open a case with technical support so they can capture your information and setup.  

http://www.arubanetworks.com/support-services/support-program/contact-support


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.5 User Guide
InstantOS 8.5 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Aruba Central Documentation
ArubaOS Consolidated Release Notes
Aruba Technical Webinars
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Occasional Contributor I

Re: Problems connecting iPhone 11 (only!) to AP515

I have logged a case now. Still interested in inut from ppl with same experiece and possible soluktions. I will update if/when Aruba solves it for future reference.

Occasional Contributor I

Re: Problems connecting iPhone 11 (only!) to AP515

Ok, so for future reference. Our version of ArubaOS is 8.5.03. In this version, the "high efficiency profile" is not compatiable with iPhone 11. Turning off the HEP restored full connectivity for the devices. The problem is reported to have been resolved in version 8.5.05.

View solution in original post

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