Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Problems with Windows and Office activations

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  • 1.  Problems with Windows and Office activations

    Posted Jun 13, 2013 08:47 AM

    We have a strange problem that clients are not able to activate Windows or Microsoft Office across our wireless. Connected via ethernet activates software immediately.

     

    Any ideas?



  • 2.  RE: Problems with Windows and Office activations

    EMPLOYEE
    Posted Jun 13, 2013 08:51 AM

    Are you blocking any traffic over the wireless?  Make sure the ACL for your authenticated users is "allowall"



  • 3.  RE: Problems with Windows and Office activations

    Posted Jun 13, 2013 08:54 AM

    Looks like we are allowing all.

    Capture.PNG

     



  • 4.  RE: Problems with Windows and Office activations

    EMPLOYEE
    Posted Jun 13, 2013 08:56 AM

    How is the wired VLAN different from the wireless VLAN?  Is it a different subnet?

     



  • 5.  RE: Problems with Windows and Office activations

    Posted Jun 13, 2013 09:04 AM

    I bealive this is unrelated to the wireless...

    How are your policies different from wireless networks and wired  networks on  your firewall?  I bealive the issue could be there...

     

    Cheers

    Carlos



  • 6.  RE: Problems with Windows and Office activations

    Posted Jun 13, 2013 09:06 AM

    No firewall enabled on our servers. Are you asking about client firewalls?



  • 7.  RE: Problems with Windows and Office activations

    Posted Jun 13, 2013 09:05 AM

    I believe all of our vlans are simply trunked.



  • 8.  RE: Problems with Windows and Office activations

    Posted Jun 13, 2013 09:07 AM

    Im not askingabout the computer firewalls im asking about the client firewalls like the device that connect directly to the internet...



  • 9.  RE: Problems with Windows and Office activations

    Posted Jun 13, 2013 09:10 AM

    Nothing is in place.

     

    Another strange thing that might be related, I also cannot RDP to some of my servers over wireless. I can ping the servers and dns is  returning the correct ip.



  • 10.  RE: Problems with Windows and Office activations

    Posted Jun 13, 2013 09:16 AM

    Well something is blocking the traffic... you have to check between the wireless vlan and between that server...

    Also the same thing must be blocking for the windows activation...

     

    IF you want to prove to your client that the wireless is not the problem do this

    Trunk one of the wired vlans to the wireless controller

    On the VAP change for min the vlan of the wireless you using for a wired one you know its working...

    Connect wirelessly,  and everything should work correctly...

     

    Remember to put it back again like it was because using a wired vlan for wireless is not recommeneded

     

    Or you just can create a new SSID put a wired vlan and test... and then put the wireless vlan and  test...

     

    Cheers

    Carlos



  • 11.  RE: Problems with Windows and Office activations

    Posted Jun 13, 2013 09:17 AM

    We'll give it a go.