Wireless Access

Looking for a quick answer here.  Anyone ever have trouble with a RAP power LED showing solid red and it not coming online?  Rebooting has no effect.  Port 0 (Internet) is lit.  The installation doc says red power is "initial power-up condition".  The RAP never transitions from this to flashing green.

 

I plan to send a replacement RAP assuming it's a hardware issue.

HI,

 

It looks faulty, better to go for RMA :)

Thanks Venu.  Sending a replacement RAP.

factory reset doesnt work??

I could try, but I'd have to walk the branch through reprovisionsing the
RAP. It can be...
challenging... depending on who is at the other end of the call. So I chose
to overnight a replacement instead. They do have backup internet
connectivity so its not a huge deal.

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@thecompnerd wrote:
I could try, but I'd have to walk the branch through reprovisionsing the
RAP. It can be...
challenging... depending on who is at the other end of the call. So I chose
to overnight a replacement instead. They do have backup internet
connectivity so its not a huge deal.

---

Thecompnerd,

 

Do you have ClearPass?  If you do, you should look into using Activate to automatically provison reprovision your RAPs when they are new or reset:  https://ase.arubanetworks.com/solutions/id/71

 

If an IAP is new, it will check activate, where you can automatically have it converted to a RAP and point to the appropriate controller.  If you had to completely reset a RAP in the field, it would check activate and automatically reconfigure itself in minutes.

 

We have a number of customers that have thousands of IAPs that convert to RAPs automatically when shipped to customers without issue.  They are also reset by the end user, and they automatically reconfigure themselves automatically.

 

 

Thanks for the suggestion.

One issue we have with branches is that some have static IPs or PPPoE
settings, which keeps the RAP from getting to the internet without user
intervention first. This has been the biggest hurdle in making this process
more automated.

Thecompnerd,

 

It assumes that you always have some sort of CPE equipment like a router that would already provide DHCP to clients if a RAP/IAP was not there.  You would just plug the new IAP into that CPE equipment and it wold just work.   PPOE or static ip addresses on a large scale is quite difficult.

 

kk yes i definitely understand remote assistance is sometimes difficult. I guess when you receive the old one you can give it a shot