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Guru Elite

Re: Random connectivity issues

What is the output of "show ap client trail-info <mac address of client>"?

 


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Highlighted
Guru Elite

Re: Random connectivity issues

What is the output of "show ap client trail-info <mac address of client>"?

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.5 User Guide
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Highlighted
Occasional Contributor I

Re: Random connectivity issues

Nothing suspicious.

 

show ap client trail-info xx:xx:xx:xx:xx:xx

Client Trail Info
-----------------
MAC BSSID ESSID AP-name VLAN Deauth Reason Alert
--- ----- ----- ------- ---- ------------- -----
xx:xx:xx:xx:xx:xx xx:xx:xx:xx:xx:xx Test-A 10-13 251 STA has left and is deauthenticated STA has left and is deauthenticated

Deauth Reason
-------------
Reason Timestamp
------ ---------
STA has left and is deauthenticated Nov 4 13:56:55
STA has roamed to another AP Nov 4 06:52:38
STA has roamed to another AP Nov 4 05:55:21
STA has roamed to another AP Nov 4 05:55:11
STA has left and is deauthenticated Nov 3 13:55:30
STA has roamed to another AP Nov 3 10:55:09
STA has roamed to another AP Nov 3 10:55:00
STA has roamed to another AP Nov 3 09:45:47
STA has roamed to another AP Nov 3 09:45:36
STA has roamed to another AP Nov 3 08:00:56
Num Deauths:10

Alerts
------
Reason Timestamp
------ ---------
STA has left and is deauthenticated Nov 4 13:56:55
STA has roamed to another AP Nov 4 06:52:38
STA has roamed to another AP Nov 4 05:55:21
STA has roamed to another AP Nov 4 05:55:11
STA has left and is deauthenticated Nov 3 13:55:30
STA has roamed to another AP Nov 3 10:55:09
STA has roamed to another AP Nov 3 10:55:00
STA has roamed to another AP Nov 3 09:45:47
STA has roamed to another AP Nov 3 09:45:36
STA has roamed to another AP Nov 3 08:00:56
Num Alerts:10

Mobility Trail
--------------
BSSID ESSID AP-name Timestamp
----- ----- ------- ---------
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 13:56:55
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 06:52:38
xx:xx:xx:xx:xx:xx Test-A 10-01 Nov 4 06:52:38
xx:xx:xx:xx:xx:xx Test-A 10-01 Nov 4 05:55:21
xx:xx:xx:xx:xx:xx Test-A 10-03 Nov 4 05:55:21
xx:xx:xx:xx:xx:xx Test-A 10-03 Nov 4 05:55:11
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 05:55:11
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 05:19:23
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 3 13:55:30
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 3 10:55:09
Num Mobility Trails:10

Highlighted
Occasional Contributor I

Re: Random connectivity issues

show ap client trail-info xx:xx:xx:xx:xx:xx

Client Trail Info
-----------------
MAC BSSID ESSID AP-name VLAN Deauth Reason Alert
--- ----- ----- ------- ---- ------------- -----
xx:xx:xx:xx:xx:xx xx:xx:xx:xx:xx:xx Test-A 10-13 251 STA has left and is deauthenticated STA has left and is deauthenticated

Deauth Reason
-------------
Reason Timestamp
------ ---------
STA has left and is deauthenticated Nov 4 13:56:55
STA has roamed to another AP Nov 4 06:52:38
STA has roamed to another AP Nov 4 05:55:21
STA has roamed to another AP Nov 4 05:55:11
STA has left and is deauthenticated Nov 3 13:55:30
STA has roamed to another AP Nov 3 10:55:09
STA has roamed to another AP Nov 3 10:55:00
STA has roamed to another AP Nov 3 09:45:47
STA has roamed to another AP Nov 3 09:45:36
STA has roamed to another AP Nov 3 08:00:56
Num Deauths:10

Alerts
------
Reason Timestamp
------ ---------
STA has left and is deauthenticated Nov 4 13:56:55
STA has roamed to another AP Nov 4 06:52:38
STA has roamed to another AP Nov 4 05:55:21
STA has roamed to another AP Nov 4 05:55:11
STA has left and is deauthenticated Nov 3 13:55:30
STA has roamed to another AP Nov 3 10:55:09
STA has roamed to another AP Nov 3 10:55:00
STA has roamed to another AP Nov 3 09:45:47
STA has roamed to another AP Nov 3 09:45:36
STA has roamed to another AP Nov 3 08:00:56
Num Alerts:10

Mobility Trail
--------------
BSSID ESSID AP-name Timestamp
----- ----- ------- ---------
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 13:56:55
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 06:52:38
xx:xx:xx:xx:xx:xx Test-A 10-01 Nov 4 06:52:38
xx:xx:xx:xx:xx:xx Test-A 10-01 Nov 4 05:55:21
xx:xx:xx:xx:xx:xx Test-A 10-03 Nov 4 05:55:21
xx:xx:xx:xx:xx:xx Test-A 10-03 Nov 4 05:55:11
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 05:55:11
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 05:19:23
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 3 13:55:30
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 3 10:55:09
Num Mobility Trails:10

Highlighted
Occasional Contributor I

Re: Random connectivity issues

show ap client trail-info xx:xx:xx:xx:xx:xx

Client Trail Info
-----------------
MAC BSSID ESSID AP-name VLAN Deauth Reason Alert
--- ----- ----- ------- ---- ------------- -----
xx:xx:xx:xx:xx:xx xx:xx:xx:xx:xx:xx Test-A 10-13 251 STA has left and is deauthenticated STA has left and is deauthenticated

Deauth Reason
-------------
Reason Timestamp
------ ---------
STA has left and is deauthenticated Nov 4 13:56:55
STA has roamed to another AP Nov 4 06:52:38
STA has roamed to another AP Nov 4 05:55:21
STA has roamed to another AP Nov 4 05:55:11
STA has left and is deauthenticated Nov 3 13:55:30
STA has roamed to another AP Nov 3 10:55:09
STA has roamed to another AP Nov 3 10:55:00
STA has roamed to another AP Nov 3 09:45:47
STA has roamed to another AP Nov 3 09:45:36
STA has roamed to another AP Nov 3 08:00:56
Num Deauths:10

Alerts
------
Reason Timestamp
------ ---------
STA has left and is deauthenticated Nov 4 13:56:55
STA has roamed to another AP Nov 4 06:52:38
STA has roamed to another AP Nov 4 05:55:21
STA has roamed to another AP Nov 4 05:55:11
STA has left and is deauthenticated Nov 3 13:55:30
STA has roamed to another AP Nov 3 10:55:09
STA has roamed to another AP Nov 3 10:55:00
STA has roamed to another AP Nov 3 09:45:47
STA has roamed to another AP Nov 3 09:45:36
STA has roamed to another AP Nov 3 08:00:56
Num Alerts:10

 

Highlighted
Occasional Contributor I

Re: Random connectivity issues

 

Mobility Trail
--------------
BSSID ESSID AP-name Timestamp
----- ----- ------- ---------
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 13:56:55
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 06:52:38
xx:xx:xx:xx:xx:xx Test-A 10-01 Nov 4 06:52:38
xx:xx:xx:xx:xx:xx Test-A 10-01 Nov 4 05:55:21
xx:xx:xx:xx:xx:xx Test-A 10-03 Nov 4 05:55:21
xx:xx:xx:xx:xx:xx Test-A 10-03 Nov 4 05:55:11
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 05:55:11
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 4 05:19:23
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 3 13:55:30
xx:xx:xx:xx:xx:xx Test-A 10-13 Nov 3 10:55:09
Num Mobility Trails:10

Highlighted
Guru Elite

Re: Random connectivity issues

If there was a problem, it does not look like it was controller-initiated. Some client side debugging might be in order.

*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.5 User Guide
InstantOS 8.5 User Guide
Airheads Knowledgebase
Airheads Video Knowledge Base
Remote Access Point Solution Guide
ArubaOS Consolidated Release Notes
ArubaOS 8 ViA VPN Solution Guide
Highlighted
New Contributor

Re: Random connectivity issues

Hi,

For last 2 weeks, one of our production office is having same issues with 

1) . Macbooks

2). Ubuntu Laptops

3). couple of windows laptop.

 

Have raised ticket, did a hell lot of remote session and tweaks, but the users are still facing this issue.

 

Logs are very identical to ones posted here by OP already.

Out of approx 1500 connected clients, the issue is with around 50 clients at the most.

Controller is 7205, IAP 325 is deployed on most floors and clients show no sign of virus infection on trend-micro.

 

How do I proceed with client side debugging???

Any leads ....

Highlighted
Guru Elite

Re: Random connectivity issues

You should open a new thread for yourself with the number of access points, type of clients and how many SSIDs you are broadcasting.  This thread is three years old and much of the variables probably have changed and might not even be applicable.  Connectivity issues are typically generic in nature.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.5 User Guide
InstantOS 8.5 User Guide
Airheads Knowledgebase
Airheads Video Knowledge Base
Remote Access Point Solution Guide
ArubaOS Consolidated Release Notes
ArubaOS 8 ViA VPN Solution Guide
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