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Redundant Controller Master-StandbyMaster won´t sync the database

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  • 1.  Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 19, 2013 05:00 AM

    Hello communtiy,

     

    we have 2 651 Controller, software 6.2.1.4 running on bouth.

    So I configured Master redundancy with vrrp and the failover works (the same config on bouth controller, oher IP and hostname).

    But the database sync won´t work.

     

    1.JPG

     

    Controller1 Master:

     

    2.JPG

     

    Controller2 Backup Master

    3.JPG

     

    Controller1:

    4.JPG

     

    5.JPG

     

    6.JPG

     

    7.JPG

     

    Have anybody an idea why master redundancy is not configured?

     

    Controller1

    8.JPG

    Controller2

    9.JPG

     

     

    Have anybody an idea why the database sync doesn´t work?

    Why the controller says master redundancy is not configured?

     

    Thanks



  • 2.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    EMPLOYEE
    Posted Dec 19, 2013 05:40 AM

    On your backup, set the vrrp to have a lower priority.

     

    vrrp 1
    shut
    priority 90
    no shut

     

    you have to set the peer ip address and make sure the ipsec keys match.



  • 3.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 19, 2013 05:54 AM

    Ok, I ´ve done this.

     

    But the sync does not work.

    Now this message comes up:

     

    1.JPG

     



  • 4.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    EMPLOYEE
    Posted Dec 19, 2013 05:58 AM

    try to do it from the master.  What is the output of 'show master-redundancy' on both boxes?



  • 5.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 19, 2013 06:13 AM

    Ok, it still doesn´t work.

     

    yes I tried it from the Master:

     

    Master:

    1.JPG

     

    Backup:

     

    2.JPG

     

     

    3.JPG

     



  • 6.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    EMPLOYEE
    Posted Dec 19, 2013 06:55 AM

    you have the same peer-ip configured on the both boxes.

     

    On the master, the peer should be the backup.

     

    On the backup, the peer should be the master.

     

     



  • 7.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 19, 2013 08:19 AM

    I changed it but it won´t work.

     

    1.JPG

    Master:

    2.JPG

     

    3.JPG

     

    4.JPG

     

     

    Backup:

     

    6.JPG

     

     

    7.JPG

     

    8.JPG

     

    9.JPG



  • 8.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 19, 2013 10:49 AM

    Is the problem that the show master red

    The two controller are vrrp id 1 state master ?



  • 9.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 19, 2013 10:59 AM

    The log shows this:

     

    1.JPG



  • 10.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    EMPLOYEE
    Posted Dec 19, 2013 11:03 AM

    The controllers cannot communicate with each other.  That means that the ipsec tunnel is not coming up.  Check your shared secret again, which must be the same on both boxes.



  • 11.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 19, 2013 11:08 AM

    under Configuration - Redundancy the IPSec is is the same.

    1.JPG

    Must I configure the key anywhere else?



  • 12.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 19, 2013 12:25 PM

    At the CLI (enable) do "encrypt disable", and post on here an output of the "show master-red" please.

     

    This will help us check the keys etc. You'll be showing us your keys, but I suspect at this point you won't mind.

     

    Then, if that looks ok, can you ping from the real to the real IP on each controller on that 192.168.25.x subnet?

     

    The outputs earlier suggest the controllers are both master.

     

    If you can ping, but the sync/vrrp isn't coming up, you've got a multicast issue on the vlan. I.e. it's being dropped or the VRID is conflicting with something (another device). Try another VRID number (like 200). Are you using Extreme switches between? I sometimes see odd behaviour on these where the drop some multicast seemingly at random!

     

    If you can't ping from real to real, you've got a layer 2 break between boxes.



  • 13.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 20, 2013 05:01 AM

    At the CLI (enable) do "encrypt disable", and post on here an output of the "show master-red" please:

    Master:

    1.JPG

    Backup:

    2.JPG

     

    I can not ping between the controller, but I think thats no Vlan problem or Switch ...

    I think that is a controller ip config problem, every controller can ping the dhcp server on the vlan25 and the gateway on the vlan25

    but not each other?

     

    Ich bouth controllers IP Adress under Configuration-Networkt-Controller -> Master IP Adress is changed to the VRRP adress 192.168.99.99 on vlan 99

     

    Every Controller is in master state.



  • 14.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    EMPLOYEE
    Posted Dec 20, 2013 05:22 AM
    If you can't ping between each other, but can ping the controllers from elsewhere, that is because the ipsec tunnel is not coming up.


  • 15.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 20, 2013 05:23 AM

    Ok but what can I do?

     

    1.JPG



  • 16.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    EMPLOYEE
    Posted Dec 20, 2013 06:19 AM

    on both controllers in the vrrp you should also have

     

    tracking master-up-time 30 add 20

     but not sure if that is exactly why it's not working.

     

    What is the role of the backup controller?  show role

     

    From what I can tell it should work, so you may need to raise with TAC



  • 17.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 20, 2013 06:20 AM

    Please post an output of...

     

    1. Your physical port configurations (including any port-channels).

    2. Your VLAN configurations.

    3. Your IP interface configurations (including VRRPs).

    4. Your output of "show vlan"

    5. Your output of "show port status"

    6. Your output of "show ip interface breif"

    7. Your output of "show vrrp"

     

    Run 4-7 on both controllers please.

     



  • 18.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 20, 2013 07:43 AM

    1. Your physical port configurations (including any port-channels):

    1.JPG

     

    2. Your VLAN configurations:

    2.JPG

     

    3. Your IP interface configurations (including VRRPs).:

    3.JPG

     

    4. Your output of "show vlan":

    5.JPG

     

    6.JPG

     

    5. Your output of "show port status":

    7.JPG

     

    8.JPG

     

    6. Your output of "show ip interface breif"

     

    9.JPG

     

    10.JPG

     

    7. Your output of "show vrrp"

    11.JPG

     

    12.JPG

     

    Thanks for your commitment!!!



  • 19.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 20, 2013 07:59 AM

    Final piece of data. Do a "show switches" on both controllers, and check both boxes are shown referencing the 192.168.25.x addresses. If they're not, take out the 10.10.10.x addresses (and reboot), as they're "down" and it looks like you're not using them?

     

    It might be that the controllers believe their seed addresses are the 10.10.10.x ones, as you haven't set loopbacks.

     

    If not...

     

    This genuinely looks like a layer 2 vlan break for vlan 23 between the controllers which look attached on ports 1/5 at each end.

     

    Question. Is it physically feasible to...

     

    Disconnect your ports 1/5 on both, set another port (for example 1/6 as switchport access vlan 25), then connect those two interfaces directly just to test? If you can, and it works, you DEFINATELY have a vlan break across the switches. If it doesn't the other comment is right regarding your IPSEC settings. If it's that, and all keys match, reboot both boxes. If that doesn't work, log it with TAC?



  • 20.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 23, 2013 03:33 AM

    Ok, I delete the 10.10.10.xx adresses on bouth controllers.

     

    On  everey controller I create an access port vl 25 and connect them direct.

    I can not ping between the direct connection.

    Why?

     

    for administration I use the vl 25 and the 192.168.25.10 and 192.168.25.11 addresses?

     

     



  • 21.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 23, 2013 03:54 AM

    Now I reboot all controller, so now I can ping each other.

    But the sync does not work!



  • 22.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    EMPLOYEE
    Posted Dec 23, 2013 07:09 AM

    Leon123,

     

    Please open a support case.



  • 23.  RE: Redundant Controller Master-StandbyMaster won´t sync the database

    Posted Dec 23, 2013 12:02 PM

    I would agree. We've checked as much stuff as is practical on here. TAC is the way forward.