Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Remote Access Points keep dropping

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  • 1.  Remote Access Points keep dropping

    Posted May 31, 2019 07:59 PM

    Hello - I have a remote site with 3 access points. All of which are set as Remote APs. Two are AP205s, one is an AP225.

     

    These have been working fine for a couple years until this afternoon.

     

    All three access points now drop off the wireless and come back on a few seconds later. This happens once every minute to every five minutes. I have tried replacing the PoE switch, but have similar results.

     

    Nothing happens on the console port of one of these APs when this happens.

     

    I noted that the Power LED on these access points will dim for a few seconds, yet they do not reboot and again nothing shows on the console.

     

    Anyone know what else I can check?

     

     

     



  • 2.  RE: Remote Access Points keep dropping

    EMPLOYEE
    Posted May 31, 2019 08:55 PM

    "show ap debug system-status ap-name <name of ap>"

     

    Look under "Reboot Information and "Rebootstrap Information"

     

    Nothing shows up on the console during a bootstrap.  It does show up if the access point reboots.



  • 3.  RE: Remote Access Points keep dropping

    Posted Jun 01, 2019 07:32 AM

    Hello Colin, thanks for replying.

     

    I am getting rebootstraps:

     

    Rebootstrap LMS
    ---------------
    2019-06-01 07:18:00 New connection, Changing to LMS (xxx.xxx.112.5) [cur_lms_index: 0, event: REDUN_EVENT_TUNNEL_UP, cur_state: REDUN_STATE_TUNNEL_LMS, function: redun_tunnel_up(4907)]
    -----------------------

     

    xxx.xxx.112.5 is my master controller.

     

    I'm also seeing this:

     

    Rebootstrap Information
    -----------------------
    Date Time Reason (Latest 10)
    --------------------------------------

    2019-06-01 07:15:11 Switching to LMS xxx.xxx.112.5: Missed heartbeats: Last Sequence Generated=48403 Sent=48403 Rcvd=0; eth Sent=43124 Drop=0; gre Sent=48396 Drop=7 First=8; ipsec Sent=0 Drop=0. Last Ctrl message: STATUS_REPORT len=82 dest=xxx.xxx.112.5 tries=1 seq=3
    2019-06-01 07:15:14 New connection, Changing to LMS (xxx.xxx.112.5) [cur_lms_index: 0, event: REDUN_EVENT_TUNNEL_UP, cur_state: REDUN_STATE_TUNNEL_LMS, function: redun_tunnel_up(4907)]

     

    Why would this be happening?

     

    Thanks.



  • 4.  RE: Remote Access Points keep dropping
    Best Answer

    Posted Jun 01, 2019 08:14 AM

    I figured it out. I used the AP rebootstrap troubleshooting guide.

     

    Thanks.