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Some Apple Laptops showing up as Apple TV devices

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  • 1.  Some Apple Laptops showing up as Apple TV devices

    Posted Apr 16, 2012 08:50 AM

    Has anyone experienced that some Apple laptops running 10.6 OS,  are being identified as Apple TV devices?

     

    I have multiple 3400 controllers running 6.1.2.4 code.

     

    Thanks,

     

    Stan 


    #3400


  • 2.  RE: Some Apple Laptops showing up as Apple TV devices

    EMPLOYEE
    Posted Apr 16, 2012 05:19 PM

    Please open a support case with TAC, as they will probably want to do a packet capture to see why these laptops are triggering the AppleTV device classification.

     

    Additionally, have you inspected any of these laptops to see if they have any *special* software running?



  • 3.  RE: Some Apple Laptops showing up as Apple TV devices

    Posted Apr 16, 2012 09:32 PM

    Yes,

    These laptops are all running a portal program called Novanet.

    This is an online learning program.

     

    Not all of the laptops that have this are showing up as Apple TV devices though.

     

    Thanks

     



  • 4.  RE: Some Apple Laptops showing up as Apple TV devices

    EMPLOYEE
    Posted Apr 16, 2012 11:43 PM

    zjennings is right about specific software.

     

    type "show aaa device-type mac <mac address of device" to see what application or browser agent classifies it as an Apple TV.

     



  • 5.  RE: Some Apple Laptops showing up as Apple TV devices

    Posted Apr 20, 2012 08:56 AM

    Colin,

     

    Is this command correct?  "show aaa device-type mac"

     

    The only one I can run is   "show aaa device-id-cache mac" 

     

    The output on the command for one of the Apple devices is 

     

    00:26:08:e9:84:e6  AppleTV/1.1  Thu Apr 19 13:04:27 2012



  • 6.  RE: Some Apple Laptops showing up as Apple TV devices

    EMPLOYEE
    Posted Apr 20, 2012 09:05 AM

    Your command is correct.

     

    Now run it for the device that is mis-labeled..

     



  • 7.  RE: Some Apple Laptops showing up as Apple TV devices

    Posted Apr 20, 2012 09:23 AM

    Colin,

     

    This is the result of the command

     

    show aaa device-id-cache mac 00:26:08:e9:84:e6

     

    00:26:08:e9:84:e6  AppleTV/1.1  Thu Apr 19 13:04:27 2012

     

    Thanks,

     



  • 8.  RE: Some Apple Laptops showing up as Apple TV devices

    EMPLOYEE
    Posted Apr 20, 2012 09:52 AM
    Looks like an application installed is putting out that browser string and causing it to be mis classified. If you have not done ao, please open a case with support so that they can replicate and possibly have this behavior fixed.