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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Some endpoint device intermittent problem of disconnect & connect

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  • 1.  Some endpoint device intermittent problem of disconnect & connect

    Posted Oct 23, 2017 03:11 AM

    My customer has some endpoint devices has intermittent problem of disconnect and connect the AP even the device doesn't move and it was close to the AP.  Please advise what feature need to enable or disable?



  • 2.  RE: Some endpoint device intermittent problem of disconnect & connect

    Posted Oct 23, 2017 04:34 AM

    Hi Jortin

     

    Do you happen to notice that it is only 2.4Ghz clients that this happens to or does it happen to clients on both bands? If 2.4Ghz only, could be intermittent noise?

    - What OS and adapter is the network card on the client?

    - What is the driver date?

    - Is that SSID using encryption?
    -Is the problem localized to a specific area?

    -In the RF dashboard, what is the RF Utilization of that specific access point?