Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Timeout trying to download updates

This thread has been viewed 11 times

  • 1.  Timeout trying to download updates

    Posted Aug 12, 2019 01:30 PM

    I've been trying to download the latest software for the IAP-315, but I get a 504 timeout error every time.  Doesn't seem to be any way to contact anyone about this.  So while I do some digging from my end, does anyone know if asp.arubanetworks.com is having problems?

     

    Thanks!
    Ken



  • 2.  RE: Timeout trying to download updates

    EMPLOYEE
    Posted Aug 12, 2019 04:54 PM

    Screenshot, please, along with steps to reproduce.

     

    There are also updates here:  http://support.arubanetworks.com/LifetimeWarrantySoftware/tabid/121/DMXModule/661/Default.aspx?EntryId=20388



  • 3.  RE: Timeout trying to download updates

    Posted Aug 12, 2019 05:12 PM
      |   view attached

    I have tried with both Chrome and Edge.

    I log into asp.arubanetworks.com

    Choose Product Family - Aruba Instant Access Points

    Choose Product Series - Aruba 310 Series Instant Access Points

    Choose Software Major Versions 8.5

    Click on ArubaInstant_Hercules_8.5.0.2_71711

    Click the download button

    Spins forever and eventually times out with a 504 error - see attached.



  • 4.  RE: Timeout trying to download updates

    EMPLOYEE
    Posted Aug 12, 2019 05:42 PM

    Hmmm....

     

    works for me..

    Screenshot 2019-08-12 at 16.41.40.png

     

    Please try it in incognito mode.



  • 5.  RE: Timeout trying to download updates

    Posted Aug 13, 2019 09:31 AM

    I have a support case open.  Tech responded that they fixed the issue.  But it still does not work for me.  I tried Incognito mode, but that made no difference.  I have tried both Chrome and Edge.  I get the spinning  icon for a minute or two and then it times out.  I've also tried different computers.  Nothing works.  Really just odd.



  • 6.  RE: Timeout trying to download updates

    EMPLOYEE
    Posted Aug 13, 2019 09:45 AM

    Thanks for replying.  Please have them re-open the case, so that they can fix it.  If it doesn't work for you, it's not fixed...



  • 7.  RE: Timeout trying to download updates

    Posted Aug 13, 2019 09:50 AM

    They haven't closed it yet.  They asked me to test and respond.  I did that this morning.  Hopefully they have someone take a closer look at it.



  • 8.  RE: Timeout trying to download updates

    Posted Aug 19, 2019 09:56 AM

    Thought I would provide follow-up to this.  I received another email from support this morning stating that they thought it was fixed this time.  Tried downloading and it is working now.  I have no idea what the problem was, but they resolved it.



  • 9.  RE: Timeout trying to download updates

    Posted Jul 11, 2022 09:31 PM


    I have tried with both Chrome and Edge.

    I log into asp.arubanetworks.com

    Choose Product Family - Aruba Instant Access Points

    Choose Product Series - Aruba 630 Series Campus Access Points

    Choose Software Major Versions 8.9

    Click on ArubaInstant_Norma_8.9.0.3_83448

    Click the download button

    Spins forever and eventually times out with a 404 error - see attached.


    Original Message


  • 10.  RE: Timeout trying to download updates

    MVP
    Posted Jul 12, 2022 08:13 AM
    It works for me now, but I could not directly follow your instructions.
    Type: Software
    Product: Aruba Access Points
    Product Series: Aruba 630 Series Campus Access Points
    major Version: 8.9
    Minor Version: 8.9.0.3

    On my screen, the first link, ArubaInstant_Norma_8.9.0.3_83448 works fine

    As an aside for any Aruba support people here, using the term "Campus Access Points" isincorrect. They are Universal Access points that can be configured as Campus, Remote, or Instant depending on the choice of the end user.

    Aruba has not manufactured Campus Access points in many years. They are euther Universal Access Points or Instant On Access Points.

    ------------------------------
    Bruce Osborne ACCP ACMP
    Liberty University

    The views expressed here are my personal views and not those of my employer
    ------------------------------

    Original Message