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Occasional Contributor I

Timeout trying to download updates

I've been trying to download the latest software for the IAP-315, but I get a 504 timeout error every time.  Doesn't seem to be any way to contact anyone about this.  So while I do some digging from my end, does anyone know if asp.arubanetworks.com is having problems?

 

Thanks!
Ken

Guru Elite

Re: Timeout trying to download updates

Screenshot, please, along with steps to reproduce.

 

There are also updates here:  http://support.arubanetworks.com/LifetimeWarrantySoftware/tabid/121/DMXModule/661/Default.aspx?EntryId=20388


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Occasional Contributor I

Re: Timeout trying to download updates

I have tried with both Chrome and Edge.

I log into asp.arubanetworks.com

Choose Product Family - Aruba Instant Access Points

Choose Product Series - Aruba 310 Series Instant Access Points

Choose Software Major Versions 8.5

Click on ArubaInstant_Hercules_8.5.0.2_71711

Click the download button

Spins forever and eventually times out with a 504 error - see attached.

Guru Elite

Re: Timeout trying to download updates

Hmmm....

 

works for me..

Screenshot 2019-08-12 at 16.41.40.png

 

Please try it in incognito mode.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Occasional Contributor I

Re: Timeout trying to download updates

I have a support case open.  Tech responded that they fixed the issue.  But it still does not work for me.  I tried Incognito mode, but that made no difference.  I have tried both Chrome and Edge.  I get the spinning  icon for a minute or two and then it times out.  I've also tried different computers.  Nothing works.  Really just odd.

Guru Elite

Re: Timeout trying to download updates

Thanks for replying.  Please have them re-open the case, so that they can fix it.  If it doesn't work for you, it's not fixed...


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.4 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Aruba Central Documentation
Sign up for Security Alerts
Aruba Technical Webinars
Occasional Contributor I

Re: Timeout trying to download updates

They haven't closed it yet.  They asked me to test and respond.  I did that this morning.  Hopefully they have someone take a closer look at it.

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Occasional Contributor I

Re: Timeout trying to download updates

Thought I would provide follow-up to this.  I received another email from support this morning stating that they thought it was fixed this time.  Tried downloading and it is working now.  I have no idea what the problem was, but they resolved it.

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