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Occasional Contributor II

Troubleshoot client that won't connect

All,

I'm looking for some command help.  I've got a client that can't connect to a working SSID.  Can someone give me some examples of commands I can execute in my Mobility master to get some clues as to why he can't connect?

 

The SSID is WPA2 personal, but there's also a MAC authentication piece in Clearpass.  Clearpass does not show any attempt to connect.  I have his MAC address and approximate time last connection attempt.

 

Thanks.

 

 

Guru Elite

Re: Troubleshoot client that won't connect

Run this command on the MD right after you try to connect

 

show ap client trail-info <mac address of client>

If there is no output, run it on the other MD (not the MM).

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Occasional Contributor II

Re: Troubleshoot client that won't connect

Thanks for your help. 

 

I tried that command, "show ap client trail-info."  and although I can see the client connected about a month ago, I see no recent attempts. 

 

It sounds like the client may be having an issue.  But is there anything else I can check in the controllers to help diagnose the issue?

 

Guru Elite

Re: Troubleshoot client that won't connect

Do you see any results for that client in ClearPass?  

What kind of client is it?

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.4 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Aruba Central Documentation
Sign up for Security Alerts
Aruba Technical Webinars
Occasional Contributor II

Re: Troubleshoot client that won't connect

Hi.  It's a Sony PS4 game console.  I found a couple of posts online where they needed to reset the settings back to default to get it to clear some bad network setting on the game console.  I'm going to ask the client to do that.  I think this is the next step.  Everyone else can connect (including other game consoles.)  Thanks for your help.  Good command.

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