We had a power outage post which a user is unable to connect to the WPA2 Enterprise SSID, where he is able to connect to WPA2-PSK SSID. I have already done the following troubleshooting
recreated the WPA2-Enterprise profile
restarted the WLAN Autoconfig service
reinstalled the wireless driver
When i performed AAA server diagnostic using the user's ID, the authentication was successfull.
Why isnt the user not able to connect only to the WPA2-Enterprise ID. The user is using a Win 7 OS.
Another incident of similar type is wherein I m unable to create the WPA2 Enterprise profile itself in a user's laptop, but the same user is able to connect to the WPA-PSK SSID.
Need Help !
Thanks