Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Upgrade to ArubaOS 8.X controller error

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  • 1.  Upgrade to ArubaOS 8.X controller error

    Posted Jan 31, 2019 01:09 AM

    Hi, just receive my new aruba 7008 controller and trying to upgrade it from 6.5 to ArubaOS Version 8.1.0.0-1.0.4.0 (build 68175 / label #68175) but after upgrade finish and rebooting the controller can't be accessed (172.16.0.254 default IP). 

    Status light show amber (not blinking); trying to access from console but the controller not asking for username / password either.

     

    How do i recover the controller ?WhatsApp Image 2019-01-31 at 12.19.19.jpegWhatsApp Image 2019-01-31 at 12.19.19a.jpegWhatsApp Image 2019-01-31 at 12.19.19b.jpeg



  • 2.  RE: Upgrade to ArubaOS 8.X controller error

    EMPLOYEE
    Posted Jan 31, 2019 02:28 AM

    Please open a TAC case.  It is not clear what is wrong.



  • 3.  RE: Upgrade to ArubaOS 8.X controller error
    Best Answer

    Posted Jan 31, 2019 02:38 AM

    We have resently seen similar issues, we opened a TAC case and is seams to be a known issue (actually two knows issues)

     

    We have seen two different flavors of this issue. And the following helped us to resolve the issue.

     

    1) https://community.arubanetworks.com/t5/Wireless-Access/7210-factory-reset/td-p/113065

     

    You will have to update the software a to version 8.x twice - but it works.

     

    2) https://community.arubanetworks.com/t5/Controller-Based-WLANs/How-do-I-use-the-controller-boot-parameter-cfgfile-to-recover/ta-p/177922

     

    I can confirm that both the above solutions have been field tested on 7008 controllers.

    /Jakob



  • 4.  RE: Upgrade to ArubaOS 8.X controller error

    Posted Jan 31, 2019 06:47 AM

    "Hit Ctrl + X key to stop autoboot: "

     

    no response 



  • 5.  RE: Upgrade to ArubaOS 8.X controller error

    Posted Jan 31, 2019 07:27 AM
    isn't that ctrl + b (you have to do it while the message is visible)


  • 6.  RE: Upgrade to ArubaOS 8.X controller error

    Posted Jan 31, 2019 10:55 PM

    no, it's ctrl-x as the console says; but still seems the controller not getting keyboard input even change the rs232 cable, i think better to RMA this unit



  • 7.  RE: Upgrade to ArubaOS 8.X controller error

    Posted Feb 08, 2019 02:12 AM

    problem with the console cable, strange cannot send input to the controller. after changing console cable from HP it works!!