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Occasional Contributor II

Upgrade to ArubaOS 8.X controller error

Hi, just receive my new aruba 7008 controller and trying to upgrade it from 6.5 to ArubaOS Version 8.1.0.0-1.0.4.0 (build 68175 / label #68175) but after upgrade finish and rebooting the controller can't be accessed (172.16.0.254 default IP). 

Status light show amber (not blinking); trying to access from console but the controller not asking for username / password either.

 

How do i recover the controller ?WhatsApp Image 2019-01-31 at 12.19.19.jpegWhatsApp Image 2019-01-31 at 12.19.19a.jpegWhatsApp Image 2019-01-31 at 12.19.19b.jpeg

Guru Elite

Re: Upgrade to ArubaOS 8.X controller error

Please open a TAC case.  It is not clear what is wrong.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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New Contributor

Re: Upgrade to ArubaOS 8.X controller error

We have resently seen similar issues, we opened a TAC case and is seams to be a known issue (actually two knows issues)

 

We have seen two different flavors of this issue. And the following helped us to resolve the issue.

 

1) https://community.arubanetworks.com/t5/Wireless-Access/7210-factory-reset/td-p/113065

 

You will have to update the software a to version 8.x twice - but it works.

 

2) https://community.arubanetworks.com/t5/Controller-Based-WLANs/How-do-I-use-the-controller-boot-parameter-cfgfile-to-recover/ta-p/177922

 

I can confirm that both the above solutions have been field tested on 7008 controllers.

/Jakob

Occasional Contributor II

Re: Upgrade to ArubaOS 8.X controller error

"Hit Ctrl + X key to stop autoboot: "

 

no response 

New Contributor

Re: Upgrade to ArubaOS 8.X controller error

isn't that ctrl + b (you have to do it while the message is visible)
Occasional Contributor II

Re: Upgrade to ArubaOS 8.X controller error

no, it's ctrl-x as the console says; but still seems the controller not getting keyboard input even change the rs232 cable, i think better to RMA this unit

Occasional Contributor II

Re: Upgrade to ArubaOS 8.X controller error

problem with the console cable, strange cannot send input to the controller. after changing console cable from HP it works!!

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